You have to give it to Safaricom employees for being properly trained on how not to notice that their 5G router has a problem, even when customers keep walking into Safaricom shops every day complaining about the same failing routers.
It cannot surely reach a point where Safaricom admits that this thing has a problem and either fixes it properly or removes it from the market?
Because at this point, people are paying for data they cannot use, carrying around a router that looks like a small transformer, making endless trips to Safaricom shops, then being treated like the problem is their imagination.
Safaricom has really deteriorated.
Or maybe selling people stress disguised as internet is now part of the business model.