Because you're more focused on looking all cool and edgy by defending randos not taking their trauma seriously BEFORE you empathise with their trauma and hurt.
You value your personal urge to spout whatever nonsense you want over the real and tangible pain they're going through. When someone goes through extreme pain, your first instinct isn't to empathise, but to teach them a lesson because of your unresolved desire to feel like the smarttest person in the room. But sure, you do no such things, go off!