⚡ **KEY QUALITY KPIs THAT ENSURE YOUR PROCESSES STAY ON TRACK**
Quality is associated with visibility, discipline, and proactive prevention. Clearly defined and impactful Quality KPIs empower teams to identify issues early, control costs efficiently, and achieve high performance.
*Discover Essential Key Quality KPIs:*
• Rejection - In-Process Defects that fail to meet standards.
• Rework – Additional effort, time, and cost to correct defects.
• New And Recurring Customer Complaints - Indicators of emerging risks and gaps in corrective actions.
*Inspection And Acceptance:*
I. Inspection Quantity and First Time Right (FTR):
• Achieve correctness on the first attempt.
II. Accepted Quantity, Rejection Rate, and Inspection Time.
III. Cost of Quality (CoQ) and Prevention Cost: •Training, Poka-Yoke, process controls.
IV. Appraisal Cost:
• Inspection and testing.
V. Internal Failure Cost: • Scrap and rework.
VI. External Failure Cost:
• Returns and warranty claims.
*Process, Supplier, and Measurement Control:*
*Managing Product and Process Non-Conformance*
A Supplier Quality Rating and On-Time Delivery (OTD):
• Ensure precision through calibration and meticulous measurement.
*Prevention and Continuous Improvement:*
• Poka-Yoke
• Kaizen
• SOPL and standardisation
📌 *Final Thought:*
• Robust KPIs transform organisations from merely detecting defects to actively preventing them, driving quality excellence.