" Some of the brands where you don't have the loyalty of the customer, is gonna be the problem." Longer maintenance intervals may be creating hidden risk for dealer groups. Dave Rogers, Fixed Operations Director at @PiazzaAutoGroup, explains why fewer service visits can lead to larger claims later in the ownership cycle. Daily Dealer live hosted by @samdarc — listen to the full episode here: dealershipguy.com/fixed-ops-… - Thank you to our partner @StreamCompanies! Check them out by visiting: streamcompanies.com/MissedOp…

“Standard is 95% adoption. Right now it's about 85%—and we’ve run $150 more per RO over the last three months with the video MPI." Video inspections are becoming a measurable gross driver in fixed ops. Chris Skinner, Fixed Operations Director at @GranburyNissan, explains how video MPIs help add roughly $150 per repair order. Daily Dealer live hosted by @samdarc — listen to the full episode here: dealershipguy.com/fixed-ops-… - Thank you to our partner @StreamCompanies! Check them out by visiting: streamcompanies.com/MissedOp…

“Store blindness” can become a major fixed ops risk. Dave Rogers, Fixed Operations Director at @PiazzaAutoGroup, explains why third-party inspections can expose safety gaps dealership teams have normalized. " There's nothing like having a third-party outside person that's there to double-check you." Daily Dealer live hosted by @samdarc — listen to the full episode here: dealershipguy.com/fixed-ops-… - Thank you to our partner @StreamCompanies! Check them out by visiting: streamcompanies.com/MissedOp…

The fight between dealerships and independent repair shops is becoming a *trust* battle. Chris Skinner, Fixed Operations Director at @GranburyNissan, explains how lifetime repair coverage can turn a single visit into a long-term service relationship. " I think creating that customer relationship, creating that sense of value, is one of the bigger things." Daily Dealer live hosted by @samdarc — listen to the full episode here: dealershipguy.com/fixed-ops-… - Thank you to our partner @StreamCompanies! Check them out by visiting: streamcompanies.com/MissedOp…

It’s Fixed Ops Friday on Daily Dealer Live: - Dave Rogers, Corporate Fixed Operations Director of @PiazzaAutoGroup - Todd Kaminski, President, Direct Markets at @ZurichNA - Doug Coyle, Vice President/General Manager, Direct Markets – West Division at @ZurichNA - Chris Skinner, Fixed Operations Director of @GranburyNissan Thanks to our sponsor @StreamCompanies See you all soon!

The dealership tech stack is moving toward fewer systems. Shane Wood, General Manager of Port Orchard Ford, explains why operators are trying to reduce vendor overlap without losing the tools that already work. " I think most dealers want that. I think we want one dashboard or one login." Daily Dealer live hosted by @samdarc — listen to the full episode here: dealershipguy.com/johnson-on… - Thank you to our partner @StreamCompanies! Check them out by visiting: streamcompanies.com/MissedOp…

Some dealers believe the technician career path may be "undersold." Joshua Johnson, CEO of @DonJohnsonAuto, explains why auto retail needs to show how quickly technical training can turn into a long-term career. " When you enter this industry and develop competency, you can find employment virtually the next day, wherever you go in the country." Daily Dealer live hosted by @samdarc — listen to the full episode here: dealershipguy.com/johnson-on… - Thank you to our partner @StreamCompanies! Check them out by visiting: streamcompanies.com/MissedOp…

" I just think creating frictionless processes and really, in some ways mirroring what Carvana and CarMax are doing, and that's that: we're easy, this is simple, we're gonna take care of all the paperwork, all that stuff." Private-party cars are becoming harder for dealers to access at scale. Shane Wood, General Manager of Port Orchard Ford, explains why the process has to feel simple enough for consumers to choose the dealership first. Daily Dealer live hosted by @samdarc — listen to the full episode here: dealershipguy.com/johnson-on… - Thank you to our partner @StreamCompanies! Check them out by visiting: streamcompanies.com/MissedOp…

" The technician shortage is real, and it's expanding. In service capacity, repair timelines, guest experience, and fixed ops growth, and it's only going to get worse." The technician problem is shifting from recruiting to development. Joshua Johnson, CEO of @DonJohnsonAuto, explains why the industry needs a more structured path for turning new hires into long-term technicians. Daily Dealer live hosted by @samdarc — listen to the full episode here: dealershipguy.com/johnson-on… - Thank you to our partner @StreamCompanies! Check them out by visiting: streamcompanies.com/MissedOp…

Great show planned for today’s Daily Dealer Live: - Joshua Johnson, CEO of @DonJohnsonAuto - @EricDeMont , Executive Director, Dealer Solutions and Growth at Urban Science - Shane Wood, General Manager of Port Orchard Ford Thanks to our sponsor @StreamCompanies See you all soon!

AI is changing how dealerships handle after-hours intent. Frankie Florey, General Sales Manager at @AcuraOfDenville, explains how instant answers can reduce friction before the customer ever speaks to the store. " We have actually geared it where it can actually provide a price to somebody if that's what the question is being asked. We've loaded it with the information, and they can get exactly what they're looking for." Daily Dealer live hosted by @samdarc — listen to the full episode here: [insert podcast link] - Thank you to our partner @StreamCompanies! Check them out by visiting: streamcompanies.com/MissedOp…

" For me, success would be to get this store and the team on board where they're running a super-efficient store. We're hitting our goals and targets with new cars; we're getting trades and used cars, and we're running them through our service shop. Just generating excitement, generating some energy in this place to get things moving." An underactive store can if often a growth opportunity for the right operator. Jacob Glassman, Dealer Principal at Brookville Chevrolet, explains why the first lift often comes from reconnecting sales, service, and the customer lifecycle. Daily Dealer live hosted by @samdarc — listen to the full episode here: [insert podcast link] - Thank you to our partner @StreamCompanies! Check them out by visiting: streamcompanies.com/MissedOp…

[NEWS] Top 5 auto industry stories from the week: 1. Next wave of car buyers prioritizes value, SUVs, gas-powered vehicles 15% of Americans plan to buy a vehicle in the next 12 months with millennials leading at 36% of that group, and SUVs/crossovers dominate at 43% of planned purchases while 66% still want gas and 75% say price is the top factor. 2. Mitsubishi profit plunges 76% as tariffs weigh on earnings Tariffs hammered Mitsubishi's net income from JPY 41 billion down to JPY 10 billion in FY2025, but the Outlander Sport jumped 75% YoY to 12,076 units in Q1 and the $24,995 "S" trim relaunch is already the brand's top seller. 3. How Tom Wood Automotive is Driving Toward its MPI Goal of 100 Tom Wood Automotive is at 79.8% video MPI completion with bonus eligibility tied directly to video quality, and Fixed Ops Director William Demaree pushed the pilot store from .3 hours per RO to .71 by spending 80% of his time on the shop floor instead of behind a desk. 4. 81% of recent car shoppers considered used options as affordability woes persist 69% of prospective buyers now feel priced out of the new market entirely, and 76% would rather have a used vehicle loaded with features than a stripped-down new one as 52% turn to AI to research pricing before stepping on a lot. 5. Napleton Auto Group outclasses field on internet lead response rate Napleton just claimed its fifth straight top score in Pied Piper's Internet Lead Effectiveness study with 92% of leads getting a perfect response against the industry average of 56%, and 87% of internet leads receive a phone call within 15 minutes. Read the Weekly here, together with @StreamCompanies : carguymedia.com/4eM8tE7

[NEWS] Dealership real estate is affecting the bottom line: For most dealers, real estate is 30% of the total deal equation and the most overlooked asset on the sheet. Undercharging yourself rent feels smart today but gets deducted straight from your income at closing. At a Toyota store with 8x multiples, every dollar of rent added back returns $8 in blue sky. What this means for dealers: The time to fix your real estate is 12 months before a sale, not the day someone makes an offer. Pull the internal lease today, run it against a 7% cap rate, and start closing the gap. Read the full Breakdown, together with @StreamCompanies : carguymedia.com/4fkCLOj (Source: CBRE / Presidio Group)

[NEWS] Top 5 auto industry stories from the week: 1. Trump threatens EU with 25% tariff on cars, trucks Trump is raising EU vehicle tariffs from 15% to 25% effective next week, citing non-compliance with last summer's Scotland trade deal, and the move spares vehicles built at U.S. plants while leaving import-heavy luxury brands like Audi and Porsche directly exposed. 2. How Jason Graciano turned White Plains Honda's lease returns, service drive into a CPO machine Jason Graciano pulled 70 used cars from his service drive in April alone with zero auction purchases in three years, and his secret is staffing the drive with his best salesperson instead of his weakest. 3. EVs prices surge in Manheim auction lanes Used EV wholesale prices jumped 7.2% YoY at Manheim while gas prices above $4.50 push consumers toward used EVs, and 3-year-old EVs have now outperformed non-EVs five weeks in a row. 4. Murdock CDJR's Phil Pecoraro is building a dealership with fixed ops leading the way Phil Pecoraro pushed fixed ops gross from 150K to a projected 185K in one month with no advertising, leaning on Meta glasses for MPI videos and a Hunter UVI machine catching 5K-7K in missing emissions parts per truck on trades. 5. Dealer ad spend nears $10 billion as digital marketing dominates Dealers spent a record $9.96 billion on advertising in 2025 with the average store at $739 per vehicle sold, and digital now owns nearly 75% of total spend. Read the Weekly here, together with @StreamCompanies : carguymedia.com/3QUfbOx

[NEWS] Loan extensions are creating a hidden F&I opportunity: Extension requests have nearly tripled since 2023, now hitting 1.2% of active auto loans monthly. A 3-month payment deferral adds over $1,000 in lifetime interest, and those customers return upside-down. One F&I director pulled actual repair invoices from his own service drive and walked every manager through them so they could deliver more context to shoppers in the moment. Gross per car climbed from the low $2,800s to nearly $3,300, their best F&I month in a while. Bottom line: Customers holding cars longer are not lost revenue. They are service customers, warranty customers, and eventual trade customers if your store is set up to capture all three chapters. Read the full Market Pulse, together with @StreamCompanies : carguymedia.com/4cBU384 (Source: Finisight Auto ABS 2019–2025)

[NEWS] Robots are cutting costs and lifting revenue: McGovern Automotive is renting 6 parts-delivery robots for $1,600 a month each. That is less than one additional parts runner, and revenue per repair order is up 3% to 4%. 16,000 deliveries across 534 miles logged in just 8 months across 4 service departments. Big picture: Robots keeping techs in the bay is a measurable labor multiplier that dealers can deploy right now without a headcount increase. Read today's top automotive stories, presented by @StreamCompanies : carguymedia.com/4tDJXtv (Source: Daily Dealer Live)

[NEWS] Carvana and CarMax are winning the inventory war: Used vehicle days supply dropped from 52 days in December to 37 by end of March. One franchise dealer called it "the tightest used market since COVID." Carvana and CarMax are showing up at the trade-in moment first, before dealers even see the customer. "There's a whole new generation of people who might be 25 that all they've ever done is digital." Bottom line: The inventory fight is not just about bidding harder. Dealers turning down trade-ins over margin thresholds are handing these competitors a new customer and every future service dollar that comes with them. Read today's top automotive stories, presented by @StreamCompanies : carguymedia.com/49humr9 (Source: Stephens, Inc.)

[NEWS] Minivans are having a moment: For context, sales surged 21% in 2025: Of those, the Chrysler Pacifica, Toyota Sienna, and Honda Odyssey all posted double-digit gains. Buyers are also trading out of midsize SUVs at a rising rate, 21.8% of trade-ins in 2025, up from 16.9% in 2020. Bottom line: While still a relatively small segment, minivans now hold a 2.4% market share, the highest level since 2019. And for dealers, a low-inventory, high-intent segment with improving demographics is a stronger opportunity than a 2.4% share implies. Read today's top automotive stories, presented by @StreamCompanies : carguymedia.com/3QDjlKn (Source: Edmunds / Yahoo Finance)

Genesis service is standing out in today’s dealership landscape. Chris McPhillips, Fixed Operations Director at Nissan, Hyundai, & Genesis of Cool Springs, explains how *lower volume and higher touch* are creating a more personalized experience. " The original owner gets a vehicle pretty much anytime they want. You gotta make sure you manage that correctly, and then time to repair. You can't have the guest down to loan a car forever, 'cause then you can't give it to the next guest. So you're constantly in the shop managing that." Daily Dealer live hosted by @samdarc — listen to the full episode here: dealershipguy.com/fixed-ops-… - Thank you to our partner @StreamCompanies! Check them out by visiting: streamcompanies.com/MissedOp…