This Dealer Got Burned on a $8,000 Trade-In. Here's How He Now Catches Every Hidden Repair. Stream the full episode now of Industry Spotlight, hosted by @samdarc: 3:25 The $8,000 Raptor Miss. 4:50 The Warm Engine Trick. 6:10 The 30-Second Appraisal. 7:30 The Customer Who Got Caught. 9:00 Why Salespeople Need Lanyards. 10:10 The 10 Million Scans Behind The Tool. 12:40 20% Of Trade-Ins Had Codes Cleared. 13:50 $15 -20K In Hidden Recon Costs. 16:30 From Wholesale Loss To Profit. 17:50 The 300% Swing In One Year. 18:30 The 94% Trial Conversion Rate. 20:00 The $5,000 Guarantee.

The F&I-to-fixed ops loop is becoming more measurable. Johnny McKellar, Senior Vice President of Hendrick Autoguard, explains why prepaid maintenance customers are more likely to buy again.

Watch it on X or stream it on your favorite platforms: Youtube: carguymedia.com/4usgAKc Apple Podcasts: carguymedia.com/3Q966RV Spotify: carguymedia.com/4dZfvoc

"Copy the Best!" Rick Hendrick's #1 Business Decision in 50 Years (And Why Zeigler Just Copied It) Stream the full episode now of Industry Spotlight, hosted by @samdarc: 2:45 The Defining Moment For Zeigler. 4:10 Why Hendrick Started AutoGuard. 5:35 The Secret Sauce To Growth. 7:40 Controlling Your Own Destiny. 9:50 Three Times More Likely To Buy. 12:20 It's Your Program, Not Ours. 14:20 Why Hendrick Opened The Door. 16:00 We Won't Do This With Just Anyone. 17:30 The Best Thing We Ever Did. 18:30 When Business Partners Are Friends. 20:15 The 3-To-1 ROI On NASCAR. 23:30 The War Chest That Saves Dealers.

More dealer groups are becoming intentional about how they develop talent. @bbenstock, Vice President & General Manager at @Paragon_Honda and @Paragon_Acura, explains why future leaders often reveal themselves by how seriously they study the car business. " You can't scale this. You need a Bible, you need a playbook, and we're building one that's really great." Daily Dealer live hosted by @samdarc — listen to the full episode here: dealershipguy.com/stein-on-3… - Thank you to our partner @Experian_Auto! Check them out by visiting: experian.com/lp/automotive/c…

" It's fundamentally not American. I'm for free and fair trade, and I don't think the Chinese are capable of fair trade." The debate over Chinese vehicles is forcing a bigger question for U.S. auto retail. @bbenstock, Vice President & General Manager at @Paragon_Honda and @Paragon_Acura, explains why Chinese OEMs could create a market shock if the guardrails are wrong. Daily Dealer live hosted by @samdarc — listen to the full episode here: dealershipguy.com/stein-on-3… - Thank you to our partner @Experian_Auto! Check them out by visiting: experian.com/lp/automotive/c…

Stein on 3Xing His Rooftops, Benstock on Driving BYD in Kazakhstan | Daily Dealer Live x.com/i/broadcasts/1dGYllXvD…

Fixed Ops Friday w/ Rogers, Kaminski, Coyle, and Skinner | Daily Dealer Live x.com/i/broadcasts/1AKEmmwbA…

" There's no faster response and form of communication we all know is when it goes down to a text message. It's just making sure not only we're texting the customer, but the message that we're sending is the right message as well." Fixed ops retention is becoming a *communication* problem. Nick Ruffolo, Fixed Operations Director at @BobRohrmanAuto, explains how technician videos and faster updates are helping dealers keep service customers engaged. Daily Dealer live hosted by @samdarc — listen to the full episode here: dealershipguy.com/fixed-ops-… - Thank you to our partner @OPENLANEUS! Check them out by visiting: openlane.com/cdg

LIVE: @Mannysedano on Leadership, @Select_FI on F&I Efficiency, Lamphere on Veterans in Auto | Daily Dealer Live x.com/i/broadcasts/1jxXgggPO…

Why Dealers Are "Guilty Until Proven Innocent" For Credit Card Chargebacks Stream the full episode now of Industry Spotlight, hosted by @samdarc: 4:20 Why Processing Never Gets Audited. 5:40 The Statement Nobody Reads. 6:05 Why Rates Only Drop When You Leave. 7:10 The Line Item Justin Investigated. 8:00 The 1-800 Support Nightmare. 9:30 The “Local Relationship” Cost. 11:45 Why Service Gets More Chargebacks. 12:45 Guilty Until Proven Innocent. 14:40 From 20% To 80% Win Rates. 16:00 The $5K Chargeback Exposure. 18:40 Why Rates Rise Twice A Year. 24:30 The $21K Per Million Cost.

Getting technicians to complete video MPIs is still a challenge for many dealer groups. William Demaree, Group Director of Fixed Operations at Tom Wood Group, explains how accountability and incentives are driving nearly 80% adoption. " I'm circling, sending emails. I'm popping in stores with gift cards, and I'm giving away awards. I'm playing it for all of the technicians we have in the group to show them what a good job looks like." Daily Dealer live hosted by @samdarc — listen to the full episode here: dealershipguy.com/fixed-ops-… - Thank you to our partner @PodiumHQ! Check them out by visiting: podium.com/car-dealership-gu…

*Empowering* service advisors is becoming a bigger focus in fixed ops. Chuck Turck, Fixed Operations Director at Classic Cadillac and Subaru, explains how giving advisors more ownership is improving customer experience scores. " We wanna be our customers' friend in the car business. So when they ever think of any needs they need for their automotive needs, they think of Classic, and that's it." Daily Dealer live hosted by @samdarc — listen to the full episode here: dealershipguy.com/fixed-ops-… - Thank you to our partner @PodiumHQ! Check them out by visiting: podium.com/car-dealership-gu…

“Our strategy is U.S.-built vehicles for U.S. customers. By the time we end this decade, 80% of our vehicles will be built here for the U.S. market.” Nissan is reshaping its U.S. strategy around domestic production. Tiago Castro, Senior Vice President, Marketing & Sales at Nissan Group of North America, explains how the shift is designed to better align vehicles with the U.S. market and dealer network. Daily Dealer live hosted by @samdarc — listen to the full episode here: dealershipguy.com/fixed-ops-… - Thank you to our partner @PodiumHQ! Check them out by visiting: podium.com/car-dealership-gu…

" In a world where things are moving so quickly, as they are here, in our industry, where things are changing. You have to ask yourself: "What is the best way for me to arm myself with the best information?" The biggest edge in auto retail may now be "information." @yossijlevi, Chief Car Guy at @GuyDealership, explains why access to better industry intelligence is becoming a competitive advantage. Daily Dealer live hosted by @samdarc — listen to the full episode here: dealershipguy.com/one-year-o… - Thank you to our partner @PodiumHQ! Check them out by visiting: podium.com/car-dealership-gu…

Dealer conversations are starting to shape industry direction in real time. Hannah Farmer, Head of Partnerships at @GuyDealership, explains how discussions around topics like brokering are influencing OEM response. " It's really cool to see, kind of, us set the trend for some of these different conversations and where they lead to." Daily Dealer live hosted by @samdarc — listen to the full episode here: dealershipguy.com/one-year-o… - Thank you to our partner @PodiumHQ! Check them out by visiting: podium.com/car-dealership-gu…

" You see some of these bigger companies, bigger providers that are looking into other avenues, and I think AI is gonna be next. I think there's gonna be a lot of consolidation on that, that end of it, buying some of that tech." Automotive is entering the AI vendor *gold rush* phase. @JayLawBiz, Head of Partnerships at @GuyDealership, breaks down why rapid growth is exposing which platforms can actually support large dealer groups. Daily Dealer live hosted by @samdarc — listen to the full episode here: dealershipguy.com/one-year-o… - Thank you to our partner @PodiumHQ! Check them out by visiting: podium.com/car-dealership-gu…

Dealerships may be sitting on their most valuable marketing asset. Cole Short (@false_prophecy), Head of Content & Creative Strategy at @GuyDealership, explains why some stores are producing content directly with the inventory on their lot. " There's gonna always be a space for brand advertising, but for a car dealership, your best assets are within your dealership. You have the best part of the advertising, which is the car." Daily Dealer live hosted by @samdarc — listen to the full episode here: dealershipguy.com/one-year-o… - Thank you to our partner @PodiumHQ! Check them out by visiting: podium.com/car-dealership-gu…

One Year of DDL with the @cardealershipguy Team | Daily Dealer Live x.com/i/broadcasts/1jxXgenqr…