Quick Tip Customer says “I talked to 3 people already.” Don’t make them repeat it. Say: “I’ve read the notes from Alex and Jamie. Here’s what I’ll do differently.” Continuity is a superpower. #CX #CustomerSupport #SaaS #SupportOps

Mini Story We proactively emailed 200 users about a bug before they hit it. Tickets dropped 70%. CSAT jumped. Good support prevents problems. Great support prevents tickets. #SupportOps #ProactiveSupport #SaaS #CSAT

Meet the projects from the @n8n_io track at the @cursor_ai Colombo 24H Buildathon. ( buildathon.cursorsrilanka.co… ) • Nexus OS - an AI-powered workspace that runs like a personal operating system for creators and teams Demo: roaring-mooncake-e0698a.netl… • Turboship - deploy Docker images to the cheapest cloud provider and go live in under 5 minutes Demo: turboship.vercel.app/ • Tribunal - a trusted agent protocol workflow for verifying AI agent behavior in commerce and banking Demo: cursor-24h-buildathon-2026.v… • Tuskernet - a real-time zone-based safety platform for human-elephant conflict response in Sri Lanka Demo: tuskernet.vercel.app/ • SupportOps AI - an n8n-powered support ops desk that triages tickets, detects scams, and generates safe replies Demo: team-zero-buildathon-azia.ve… • LeadFlow AI - automates B2B outbound from LinkedIn sourcing to enrichment, scoring, Gmail delivery, and logging Demo: leadflowai-one.vercel.app/lo… • FETCH - instantly compares ride prices so you can get the most out of every spend Demo: fetch-fawn.vercel.app/?_verc… • Unipulse - makes life easier for event organizers Demo: unipulse-mu.vercel.app/ • n8nEXUS - lets users create, customize, deploy, and test n8n workflows through chat Demo: n8nexus-frontend.vercel.app • Cyber League - runs bug bounty recon pipelines through one n8n workflow Demo: github.com/Deadsecnote1/cybe… Explore the projects, try the demos, drop feedback, and show the builders some love. 👇

Your agents are working hard. But without the right data — every call starts from zero. Meon CRM fixes that. ✅ Smart routing ✅ Full customer history ✅ Real-time dashboards Know your FCR rate. Improve your calls. → meon.co.in #CRM #Ecommerce #SupportOps

New project loading 🚀 I’m building a SupportOps frontend to connect with my Django REST Framework backend. Not React yet. This time I’m using: HTML
CSS
JavaScript
Fetch API
JWT
localStorage
REST API integration Why? Because I don’t just want to “build a frontend.” I want to understand what actually happens between the browser and the backend: •how login works •how tokens are stored •how protected routes work •how API errors are handled •how data is fetched, displayed, updated, and deleted •how a real dashboard talks to a real API The backend is already done. Now I’m learning the part that makes it feel like a real product.

Just shipped another milestone on my SupportOps project 🚀 Backend: Django REST Framework API JWT auth Ticket CRUD User ownership validation Auto category priority detection Suggested reply endpoint Analytics endpoint Filtering/search/ordering Swagger docs API tests GitHub Actions CI Frontend: Separate HTML/CSS/JS repo Login with JWT Tokens in localStorage Dashboard with ticket stats Create ticket page Ticket detail page Suggested reply display Delete ticket flow Real Fetch API calls to the backend I chose plain HTML, CSS, and JavaScript for the frontend on purpose. Not because it’s the fastest path. Because I want to understand what actually happens between the UI and the API before jumping into React. Today’s lesson: A frontend is not just “making pages.” It’s handling auth, state, URLs, API errors, protected routes, redirects, and real user actions. Small project, but it’s teaching me a lot.

We built KalTalk's mobile console because our team was tired of missing escalations. Real-time alerts one-tap takeover changed everything. Now support ops happen from anywhere. #buildinpublic #supportops

The "Hidden" Truth About X Monetization 🧵 Most creators think "Impressions = Money." They see a post with 1M views and assume the owner is getting a massive payout. Here is the truth: Not all views are created equal. If you are looking to monetize your presence on X in 2026, here are the 3 things nobody tells you: 1. The "Verified" Filter: X doesn't pay you for every view. You only get a share of the revenue when a Premium (Verified) user sees an ad in your replies. If 1 million non-subscribed accounts see your post, your payout is $0. This is why engaging with other "Blue Checks" is a strategic move, not just social. 2. The Home Timeline Shift: The algorithm has shifted. Payouts are now heavily weighted toward "Verified Home Timeline" impressions. It’s no longer just about "reply guy" energy; you need to create original, high-value content that lands directly in people’s "For You" feeds. 3. The Eligibility Gap: To even get your first cent, you need: An active Premium subscription. At least 500 followers. 5 Million organic impressions within the last 3 months. The Real Strategy? Don't just "Impression Farm." Use your impressions to build Social Proof. For me, high engagement from Premium accounts is more than just ad revenue—it’s a direct bridge to founders, CEOs, and recruiters. Whether you’re a Virtual Assistant or a SaaS founder, the quality of who sees you matters more than the quantity. Did you know about the "Verified Only" payout rule? Let’s discuss below. 👇 #Monetization #ContentCreator #XPremium #SupportOps

Nobody taught me these terms. I had to learn them on the job. If you are starting out in customer support and have an interview coming up, this is for you. The industry has its own language. Use it naturally in the room,stop sounding like a candidate and start sounding like a professional. Here are 10 terms to know and exactly how to use each one when it counts. 1. CSAT — Customer Satisfaction Score: A rating collected after every interaction to measure how satisfied the customer was. "I always aim to close every interaction in a way that earns a high CSAT not just to resolve the issue, but leave the customer feeling heard." 2. FRT — First Response Time: How quickly a customer receives a first reply after raising a ticket. "My focus is always on acknowledging the customer fast, even if the full resolution takes longer." 3. SLA — Service Level Agreement: A commitment to respond and resolve within defined timeframes. "I treat SLA windows as a minimum standard, not a ceiling. I aim to beat them." 4. Ticket Triage: Sorting incoming tickets by urgency before assigning e.g. P1 critical, P2 high, P3 standard. "Without triage, the loudest ticket gets attention, not the most urgent one." 5. Escalation: Passing a ticket to a senior agent when it exceeds a frontline agent's authority. "I know when to own a ticket and when to escalate. Holding on too long costs more than a clean handoff." 6. Churn: When a customer stops using the product or service. "Every support interaction is a retention opportunity. A well-handled complaint reduces churn more than any campaign." 7. NPS — Net Promoter Score: A measure of customer loyalty, that's how likely they are to recommend the brand. "Support is one of the biggest drivers of NPS. Every interaction either builds loyalty or erodes it." 8. Omnichannel Support: Consistent support across all channels e.g. email, live chat, DMs, phone. "The customer expects the same quality regardless of which channel they use. That is what omnichannel means in practice." 9. SOP — Standard Operating Procedure: A documented step-by-step process for handling situations consistently. "SOPs remove guesswork and make it possible to maintain quality even as the team scales." 10. TTR — Time to Resolution: Total time from when a ticket opens to when it is fully resolved. "A fast first response means nothing if the issue takes days to close. I track TTR because resolution speed reflects the whole process." NB: Use these as ideas you actually understand, not lines you memorised. That is what separates the candidates who get hired from those who get thanked and never called back. Save this. Share it with someone preparing for a support role interview right now. Repost this. It could be the edge someone needs. #CustomerSupport #CXCareers #JobSearch #InterviewTips #RemoteWork #CareerGrowth #SupportOps #LinkedInLearning

About two (2) years ago, I walked into a customer support interview nervous, underprepared, and convinced I was not getting the job. I remember the recruiter asking me to feel relaxed, because I was literally shaking and sweating 😅 Then I answered one question differently from every other answer I'd provided. To my surprise, I got the offer. Let me walk you through some questions I was asked, and how I answered each one of them. 1. Tell me about yourself? NB: Do not recite your CV. Always connect your story to the role. "I do not just answer tickets. I build the operation behind them." 2. How do you handle an angry customer? NB: They are testing your composure and process. "I let them speak. I acknowledge before I solve. I stay calm, which is the fastest way to de-escalate and make the customer feel heard first." 3. What does good customer service look like? NB: Be specific. "Fast, consistent, documented. CSAT above 90% does not happen by accident, it happens when every agent follows the same process." 4. How do you prioritise multiple tickets? NB: They want triage thinking. P1 first e.g. billing failures, account lockouts. P2 next. P3 follows the queue. Without triage, the loudest ticket wins and not the most urgent one. 5. Tell me about a difficult complaint you've resolved? NB: Lead with ownership, then end with outcome. "Wrong order twice. Customers close to a chargeback. I acknowledged the failure, took ownership, offered a replacement and a discount, followed up two days later. They left a 5-star review." 6. How do you handle what you cannot resolve immediately? NB: Show communication under uncertainty. "I never leave a customer without a response just because I do not have the answer yet. I set a clear timeline and follow up immediately" 7. What CRM tools have you worked with? NB: Name them. Show you understand how they work. "Zendesk, Intercom, Freshdesk, Ticket management, SLA tracking, using CRM data to catch repeated issues before they become patterns." 8. How do you handle high ticket volume under pressure? NB: They want systems thinking. "Volume is manageable with a system. Triage, templates, escalation paths. The system absorbs the pressure so the agent does not have to." 9. Where do you see yourself in two years? NB: Tie your ambition to contribution. "Building the support infrastructure that scales with the brand, not just handling tickets but designing the system that makes the whole team more effective." 10. Do you have any questions for us? NB: Always have at least one question to ask. What does success in this role look like for you in the first 90 days? Save this before your next interview. NB: The candidates who get hired are not always the most experienced. They are the most prepared. Save and Repost this with someone who has an interview coming up. Someone in your network needs it today. #CustomerSupport #InterviewTips #CXCareers #JobSearch #RemoteWork #CareerGrowth #SupportOps

Why are your best support agents really quitting? (Hint: It’s not the workload). 👀 Swipe to see the #1 culprit and how to fix it. 👉 hashtag#CustomerExperience hashtag#CustomerSupport hashtag#FutureOfWork hashtag#AIinSupport hashtag#SupportOps

How healthy is your @Zendesk setup? If you can’t instantly answer your real FRT, ticket reassignments, or whether leadership trusts your data, it’s time for a reset. Optimize beyond implementation. 👉 Book your Zendesk Health Check today. #Zendesk #CX #SupportOps #Valuehub

No-code AI agent builder checklist: Outcome, sources sync, citations/grounding, RBAC audit, escalation rules, channels, total cost. If you want content-first (accurate answers from your knowledge), that’s DocsBot. #AI #SupportOps

@intercom Inbox ticketing outbound an AI agent. Built to handle high support volume in one workspace. Perk: 1 year free (incl. Fin AI usage) Apply here: app.xraise.ai/startup-perks/… #Intercom #CustomerSupport #SupportOps #AI

🚀 Hiring: Customer Support Operations Manager 📍 Remote (Global) | 💼 Full-time | 🧑‍💻 Web3/Crypto firm | 💰 not provided The Reliable Jobs — specializing in Web3, Blockchain, Crypto recruitment — is hiring a Customer Support Operations Manager (1–4 years exp) to lead large-scale support teams and drive operational excellence remotely. 🔥 Responsibilities — Oversee operations & service delivery — Develop processes & metrics — Forecast volume & align resources — Ensure SLAs/compliance/client satisfaction — Implement improvements & automation ✅ Requirements — 1–4 years support ops (large teams 100 ) — Scaling processes in high-growth — Workflows/ticketing/CRM expertise — Strong leadership & analytical skills — Remote/global time zone capable 📩 To apply: tanvi.mehta@thereliablejobs.com 🔗 Original post: linkedin.com/posts/tanvi-meh… ⚠️ DYOR — I don’t verify every job. If someone asks to run files (even from GitHub) or only replies via Telegram — 🚩 likely a scam. ❗️I’m not hiring. I just share real Web3 jobs with low competition — daily, for all levels! ✅ Follow for daily Web3/Crypto/Blockchain jobs — and share with anyone who might need it. 💡 For Interns & juniors → t.me/crypto_vazima_english 💼 Mid/senior jobs → t.me/web3_jobs_crypto_vazima #Web3Jobs #CryptoJobs #CustomerSupport #OperationsManager #RemoteJobs #BlockchainJobs #SupportOps #CRM #Web3Hiring #Hiring #ClientExperience #Leadership #RemoteWork #CryptoRecruitment

Support calls don’t have to mean long wait times. Watch our AI voice agent resolve a billing query in <2 minutes — in natural, local accents. That’s the power of our 15-day pilot. Try it here → mridu-ai.com/ #VoiceAI #SupportOps #D2CIndia

Behind the scenes: here’s our LangGraph flowchart — the brain that powers multilingual AI workflows without manual handoffs. Tweet us a task you’d like to automate next. #SupportOps #AIWorkflow #D2CIndia

Your support team lives in Slack. Time to bring your virtual assistant there, too. Handle FAQs, route tickets, and move faster—without leaving the channel. 👇 Quick guide to getting started: clearfeed.ai/blogs/slack-vir…. #Slack #SupportOps #Automation

Enterprise bots look good on paper. But mid-market brands in India keep getting left behind. Here’s why ↓ #startups #ecommerceindia #AIInnovation #AI #SupportOps

I Just got featured as the WorkHER of the Week by @workHERholic 💜 Check out the full feature here 👉 linkedin.com/posts/workherho… #WorkHERholic #WomenInTech #MugenicStride #SupportOps #CX #CareerJourney #ChimuanyaDike