The Pakistan Telecommunication Authority (PTA) conducted an independent Quality of Service (QoS) Survey across 17 cities and 2 road routes nationwide during the third quarter of 2025 (July-September) to evaluate the performance and service quality of Cellular Mobile Operators (CMOs).
Survey routes were strategically selected to include main roads, service lanes, and major residential and commercial areas. Using a state-of-the-art automated QoS Monitoring and Benchmarking Tool, mobile handsets were configured in technology auto-detect mode to test voice, SMS, and mobile broadband/data services. The assessment aimed to gauge compliance with Next Generation Mobile Services (NGMS) licenses and the Cellular Mobile Network QoS Regulations, 2021.
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