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Linda Harden@LindaHardenCCP
Jun 12
The CX Execution Crisis: AI without implementation ability is the new threat. By Denys Dubner @wow24_7_io contactcenterpipeline.com/Ar… #cctr #custserv #cx #contactcenter #customerservice #customersuccess #customerexperience #callcenter #artificialintelliegence #ai
ContactCentres@contactcentres
Jun 12
North East Contact Centre Awards 2026 open for Nominations contact-centres.com/north-ea… @ne_cca #cctr #contactcentre
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TCN
@tcn
Jun 11
AI technology is not only becoming increasingly proactive, but it is also becoming even more valuable for call centers. Find out now, many of the ways you can take advantage of AI in your contact center. ow.ly/bI6t50Z87Jz #contactcenter #cctr #cx #crm #customerservice #custserv #job #manager #agents #callcenter #cloud #customerexperience #AI #outboundcall #clicktocall #compliance #software
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Linda Harden@LindaHardenCCP
Jun 11
Why CX Increasingly Requires Outbound - By Daniel Foppen @convoso contactcenterpipeline.com/Ar… #cctr #custserv #cx #contactcenter #customerservice #customersuccess #customerexperience #callcenter
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TCN
@tcn
Jun 10
TCN was built and has grown in the cloud to adapt to any contact center need. Make sure your software provider can scale with your business! ow.ly/HzJV50Z7Izf #contactcenter #cctr #cx #crm #customerservice #custserv #job #manager #agents #callcenter #cloud #customerexperience #AI #outboundcall #clicktocall #compliance #software
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Linda Harden@LindaHardenCCP
Jun 10
Should Your Customers Work for You? Bryan Cheung @Liferay contactcenterpipeline.com/Ar… #cctr #custserv #cx #contactcenter #customerservice #customersuccess #customerexperience #callcenter
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Stephen Loynd@loyndsview
Jun 10
"When it comes to the FCC’s proceeding on onshoring customer call centers, NCTA argues that it’s outside the agency’s authority and should be something instead that Congress decides whether to move forward on." cablefax.com/regulation/indu… #FCC #cctr #offshoring #regulations

Industry to FCC: Hang Up on Call Center Rules | Regulation | Cablefax

When it comes to the FCC’s proceeding on onshoring customer call centers, NCTA argues that it’s outside the agency’s authority and should be something instead that Congress decides whether to move...

cablefax.com
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Cathy Marks Krpan@CathyMarksKrpan
Jun 10
Here is a brief intro to concept circles with my friends @math4allshow. We also laugh a lot together 🤣 Want to learn more? Join me at CAMT 2026 Dallas. I will share the concept circle thinking routine (CCTR) to deepen student learning in mathematics!! youtu.be/R7qiqh7iD6E

Cathy Marks Krpan

How can we make mathematics accessible? 🎙️ New to streaming or lo...

youtube.com
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TCN
@tcn
Jun 9
Machines are not always the best at reading between the lines, but AI can help you decide if a customer’s comment truly means what you think it means, regardless of the channel. Take a look at how else AI can move beyond simple automation. ow.ly/WVxr50Z870p #contactcenter #cctr #cx #crm #customerservice #custserv #job #manager #agents #callcenter #cloud #customerexperience #AI #outboundcall #clicktocall #compliance #software
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Linda Harden@LindaHardenCCP
Jun 9
Breathing New Life Into FCR - By Ankit Talwar contactcenterpipeline.com/Ar… #cctr #custserv #cx #contactcenter #customerservice #customersuccess #customerexperience #callcenter #firstcontactresolution
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Stephen Loynd@loyndsview
Jun 9
"This is the Board vs. The Floor problem.... the expectations being set at board level are colliding with the operational reality at every level below it, & that collision is producing some genuinely bad decisions." cxtoday.com/ai-automation-in… #cctr #cx #ai #operations #klarna

The Contact Center AI Gap Nobody in the Boardroom Wants to Talk About

CX Today covers news including Agentic AI, Agentic AI in Customer Service​, AI Agent, AI Agents, Artificial Intelligence, Autonomous Agents, Call & Contact Center Software, Customer Self-Service...

cxtoday.com
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Melody Morehouse retweeted
Linda Harden@LindaHardenCCP
May 21
Automation, Refunds, and Rights to a Human - By Melody Morehouse @Gryphon_ONE contactcenterpipeline.com/Ar… #cctr #custserv #cx #contactcenter #customerservice #customersuccess #customerexperience #callcenter #artificialintelliegence #ai
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Linda Harden@LindaHardenCCP
Jun 8
How Best to Serve LATAM Customers - By Pablo Rossel Estay contactcenterpipeline.com/Ar… #cctr #custserv #cx #contactcenter #customerservice #customersuccess #customerexperience #callcenter #artificialintelliegence #ai
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Stephen Loynd@loyndsview
Jun 8
"Voice capabilities are the future of AI, but customer service is still proving a difficult test case. That’s not because the voices don’t work, but because the broader experience often doesn’t." semafor.com/article/06/05/20… #ai #voice #cx #cctr

AI customer service is not ready for prime time

There’s a trust gap when it comes to AI voice models handling customers’ needs.

semafor.com
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Stephen Loynd@loyndsview
Jun 8
“In the last three months, we have been experimenting w agents that are replacing some of our customer service reps. And those agents, their customer service satisfaction rate is 1,280 basis points better than what we had before.” customerexperiencedive.com/n… #Verizon #cctr #ai #cx

Verizon CEO: AI will take over ‘a large percentage’ of customer service

AI “will dramatically improve our ability to satisfy customers,” Dan Schulman said. The carrier says it’s already had success with agents replacing some of its customer service representatives.

customerexperiencedive.com
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ContactCentres@contactcentres
Jun 8
SuccessKPI Recognised Among Top Workforce Management Providers contact-centres.com/successk… @successkpi #cctr #contactcentre
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hftev dpozv@hftevdpozvfz3q
May 28
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di! :) ᵏᵖ (👠 | 🔥)@TeenageMonster_
May 26
Replying to @news_katy
CCTR, Power, Tsunami, Dance With The Devil, Witness (track) Idk, this album is replete of bops
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