Grow your business with an easy-to-setup customer service platform
Joined April 2019
- Tweets 301
- Following 39
- Followers 98
- Likes 79
120 Photos and videos
Pinned Tweet
17 Dec 2020
G2 Winter Awards are here! π In the Shared inbox and Small Business Softwares categories, we've been awarded the following:
π₯ High Performer
π₯ Best Support
π₯ Easiest to do Business With
π₯ Easiest Setup & Easiest Admin product
π₯ Best Meets Requirements
#Startup #G2 #Email
1
1
4
30 Mar 2023
Let's be honest - while hiring support agents looking at resumes (that are often similar) is not enough. It's the qualities that are not listed on paper that really make a difference.π
You must dig deeper and put the potential candidates to test. Here's how π
1
92
30 Mar 2023
βShadowing
In this, a candidate observes and works alongside a current support agent to get a feel for the role (best for the probation period).
1
65
30 Mar 2023
Think of these tests as a sneak peek into a candidate's skill set, but don't stop there!
Make sure to round out your evaluation with thorough interviews, and reference checks to make an informed hiring decision.
1
1
60
29 Mar 2023
How to write customer support emails that hit the mark using ChatGPT? π
1
85
29 Mar 2023
Step 5 - Finally, make sure to proofread and edit the email before sending it to the customer.
Check for any spelling or grammar errors, and ensure that the email is clear and easy to understand.
1
46
17 Mar 2023
β οΈ Don't hit 'send' before you read this!
Picture this, your customers receive confusing or poorly written emails on a daily basis.
Here's what happens nextπ
#CustomerSuccess #customerservice #customerserviceledgrowth #emails
1
1
73
14 Mar 2023
We're now in @G2dotcom's Top 50 customer service products of 2023. π
Your positive feedback makes it easy for us to keep our innovation engine running smoothly and build an even better customer service solution. π
#customerservice #customersupport
1
43
9 Mar 2023
In the business world, going the extra mile for customers is like a gold medal at the Olympics.
Keep your customers loyal and outshine competitors by offering top-notch support and customer experience.
@Zappos did just that. π
Here are 6 things to learn from Zapposβ success:
1
58
9 Mar 2023
Zappos offers a 365-day return policy for customers who struggle with making decisions. This policy provides a risk-free shopping experience, which helps build trust and loyalty among customers. π
1
81
9 Mar 2023
Zappos' success demonstrates the importance of focusing on customer experience in building a successful business.
What are your favorite brands that have won your heart with their exceptional customer experience?
Share your thoughts with us!
29