iTop is the open source solution #iTopByCombodo, and also behind ITSM designer,Teemip. Download iTop 👉sourceforge.net/projects/ito……
Joined July 2010
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AI is already changing IT operations.
Join Delphine for a practical webinar on what AI can really bring to ITSM and CMDB, iTop’s approach, concrete use cases, and what’s coming next.
đź“… July 7 2026, 3pm CEST
đź”— eu1.hubs.ly/H0w07fx0
#AI #ITSM #CMDB #opensource
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Did you know? With iTop’s ITSM Designer, you can customize your application, test your changes, and then push them to production.
Get started here:
eu1.hubs.ly/H0vW_NN0
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Support does not always need to start with a ticket.
Sometimes it starts with a simple chat.
That is what iTop enables with live chat integrations like Intercom or Tawk:
start with chat, escalate to a ticket when needed, and keep the follow-up clear.
eu1.hubs.ly/H0vS-YR0
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Looking for CMDB-related extensions for iTop?
The iTop Store has a dedicated CMDB category with data collectors, data models, automation tools and integrations for Ansible, Azure, Intune, OCS Inventory, Proxmox, vSphere and more.
Explore here: eu1.hubs.ly/H0vCp-h0
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Les 23 et 24 juin, Combodo sera présent au 35e congrès du coTer numérique à Reims.
Luca Chevrier et Erwan Taloc représenteront iTop sur le stand n°11 pour échanger autour de l’ITSM open source et des enjeux numériques des collectivités.
#opensource #ITSM #CMDB
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A ticket update should not stay buried in an ITSM tool.
With iTop webhooks, teams can get real-time notifications in Microsoft Teams when a ticket is assigned or updated, making follow-up faster and easier.
eu1.hubs.ly/H0vmJS20
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We are hiring a Product Marketing Manager.
A strategic role at the crossroads of positioning, messaging, go-to-market, content, and business performance for iTop and Combodo’s services.
đź“Ť Echirolles, France
đź’Ľ Full-time
🏠2 remote days/week
combodo.com/career/
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A simple portal banner can prevent a flood of duplicate tickets during an outage.
When users are informed early, support spends less time handling noise and more time fixing the real issue.
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The hard part with a CMDB is not building it. It is keeping it up to date.
That is why iTop provides async data collectors for sources like Azure, LDAP, vSphere, Proxmox or OCSNG, plus APIs and webhooks for real-time flows.
eu1.hubs.ly/H0v3R900
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New updates are live on iTop Hub: security fixes for SSO SAML, better provisioning in OpenID Authentication, improvements to Data Collector Base, and stability fixes across several extensions.
Details here : eu1.hubs.ly/H0tN39j0
#opensource #ITSM #CMDB
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Integration is not just about connecting tools. It is about making data and tickets move without re-entry, gaps, or friction.
From LDAP and monitoring tools to multi-ticketing environments like SUMiT at the French Ministry of Education.
eu1.hubs.ly/H0tDfmT0
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iTop's impact analysis allows you to visualize the impact of a CI through an interactive graphical view of its relationships and dependencies. To quickly assess the effects of a change or incident on your business.
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Is your ITSM tool able to adapt to your organization… or does your organization have to adapt to the tool?
That’s exactly the kind of challenge we address by advocating a more flexible approach to ITSM with iTop.
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Adapts easily
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Requires workarounds
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Slows down the org
0 votes • Final results
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Real flexibility shows when things need to move fast without breaking what already works.
One team migrated its ITSM to iTop in under 2 months, kept service continuity, moved its data, and improved adoption.
That’s not just customization. That’s adaptability.
#ITSM #opensource
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True flexibility isn’t a feature claim. It’s built into the system.
If changing workflows, data models, fields, dashboards, or forms always turns into a major project, the tool isn’t adaptable.
Flexibility isn’t a nice-to-have. It’s what makes software last.
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When an organization keeps a core IT tool for years, it’s never by chance.
It usually means the tool stays useful, adaptable, and worth keeping over time.
That’s what Vicat’s experience shows: flexibility, ease of use, and strong value for money.
eu1.hubs.ly/H0sTVys0
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Vendor lock-in is no longer a theoretical issue.
When a tool becomes strategic, the real questions change:
Who decides?
Who arbitrates?
Who stays in control?
eu1.hubs.ly/H0sRJ0J0
#opensource #ITSM #CMDB
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Choosing open source means choosing control.
Control over your model.
Your processes.
Your ability to evolve.
iTop doesn’t remove every constraint.
But it helps avoid being trapped by vendor lock-in.
#opensource
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Digital sovereignty isn’t a slogan. It’s control.
Recent changes around critical dependencies have shown how quickly external decisions can affect operations, cost, and strategy.
That’s why open source matters: more control, less lock-in, more room to adapt.
#opensource
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