Hawksmoor has spent 20 years building a hospitality culture that takes pride in every guest interaction. Especially the first one, which, for many guests, is a phone call.
At peak times, they were missing as many as 42,000 calls a year, with no visibility into what those callers needed.
Now PolyAI answers every call across all 14 sites, around the clock:
→ 80,000 covers booked
→ Missed call rate reduced from 20% to zero
→ 90% guest satisfaction score
For a brand built on the quality of every touchpoint, the phone now delivers to the same standard as everything else they do.
Hear from Alex Grace-Smith, Hawksmoor's Group Head of Reservations, and read more about Hawksmoor's story:
poly.ai/en/customers/Hawksmo…