Official account of Illuminating Co, a FirstEnergy company. Tweets M-F 8-5 during major weather events. Call 888-544-4877 to report a power outage/emergency.
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📦 Moving and need to start, stop or transfer your electric service? Skip the phone call and submit your request online! Visit spr.ly/6018BDyecs to get started.
And don't forget to update your contact info! 👉 spr.ly/6012BDyeca
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Crews have been working around the clock to restore service to customers after yesterday's severe weather. We have restored power to approximately 84% of the 142,451 customers affected and our crews aren't slowing down.
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Or, text STAT to 544487 for an update for your specific location. ⚠️ Continue to stay alert for downed or low-hanging power lines, especially those tangled in trees and other debris. Call 911 to report downed lines -
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and stay 30 feet away from the lines and anything they could be touching. We appreciate your ongoing patience and support for our crews as they work as quickly and safely as possible. Stay safe!
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Safety Reminder: High winds and heavy rain can down power lines.
✔️ Stay 30 feet away from downed power lines report them ASAP to 911
✔️ Keep generators outside and away from windows and vents
✔️ Use flashlights and battery-powered lanterns instead of candles
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We're keeping a close eye on the weather. If you experience an outage, please be sure to report it ⤵️
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We're monitoring a round of storms expected tomorrow afternoon and evening. Our crews are ready to respond if any outages occur. These steps can help you prepare, too:
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📲 Text REG to 544487 to get text updates if you lose power
🔦 Build an emergency kit
☎️ Know how to report an outage: spr.ly/report
⛱️ Bring in or tie down patio furniture, trash cans, grills and other loose objects
We’ll keep you informed as the weather progresses.
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Along with our sister companies, The Illuminating Company and Toledo Edison, we have filed our first Three-Year Rate Plan with the Public Utilities Commission of Ohio. This plan would allow us to keep investing in a stronger, -
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more reliable electric system while providing customers with more predictable rate changes. Learn more: spr.ly/6017B8Z6RW
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FirstEnergy electric companies The Illuminating Company, Ohio Edison and Toledo Edison have announced plans to file their first Three‑Year Rate Plan with the Public Utilities Commission of Ohio by May 22, 2026.
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The forward‑looking plan focuses on strengthening the electric system, improving transparency and providing customers with more predictable and gradual bill changes. Learn more about what’s planned and what it means for customers: spr.ly/6011BBzlOx
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Cold weather can mean higher energy use—and higher bills. We're reminding customers that help is available through a variety of bill assistance programs, emergency support options and flexible payment plans.
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Whether you need short‑term relief or ongoing help, support is here to keep your home safe and comfortable. 💙 Learn more at: spr.ly/6012B65iTy
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As we recover from Friday’s storm, we’re monitoring another system expected tonight and tomorrow that may cause additional outages. Our crews will stay focused on repairs from Friday’s storm first will work 24/7 until all customers affected by either event have power restored.
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If you experience an outage due to the incoming storm, please report it to us. Every outage report provides critical information that helps us plan restoration work.
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Thank you for your patience and resilience over the past few days. We know outages are challenging, and we appreciate you. Our crews remain fully committed to getting everyone back up and running safely and as quickly as possible.
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⚠ Assume downed power lines are live dangerous
⚠ Stay 30 ft from downed lines and anything they might be touching
⚠ Be careful where lines are tangled in trees or debris
⚠ Never remove debris from equipment
⚠ Never drive over a downed line
📞 Report ASAP to 911
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As local power lines are repaired and put back in service, damage to individual customer service wires may become apparent. If your neighbor's power is on and yours is not, the problem may be isolated to your individual service. If this happens, please let us know ⤵️
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