The vast majority of UK digital workers now use AI in their daily activities, but productivity gains are often offset by a new trend called “botsitting".
Many workers spend hours each week trying to make AI 'usable', with many left “feeding it missing context, checking its outputs, debugging its mistakes, rerunning prompts, and cleaning up the confident-but-wrong answers AI leaves behind”.
This has a huge impact not only on individual productivity, but employee satisfaction and broader workforce efficiency, according to Glean's Work AI Institute.
Frustrated workers typically cut corners with the technology to get projects over the line or file work that’s essentially slop.
“They stop checking outputs and deliver work they can’t fully explain or defend,” the report notes.
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