š± Colorado transplant. š¾ Corgi mom. šŗ Feral af.
Joined July 2013
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13 Jan 2020
"[T]o live outside the law, you must be honest." - Bob Dylan
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10 Jul 2024
2. Help me remove my Dad from your DB. Hurts every time I receive mail, team. Best practice might be to leave him in the DB and just lock the row once it is updated to deceased so his info doesnāt keep getting ingested if you buy lead lists with his info on them.
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10 Jul 2024
Let me know if you need any additional information. The letter ID received today is A124-10464. Iām guessing your DocGen dev team or marketing team can help identify what table is feeding this template.
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10 Jul 2024
There must be a process in place that updates the DB column from lead to customer if these letters convert. Iām asking two things: 1. Please create a new selection in the DB for deceased leads that removes them from the data feed and train CS on these requests.
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10 Jul 2024
When I call CS, they donāt seem to have access to the marketing DB. They only have access to the Customer DB, so they canāt find my Dadās information to remove. They also donāt seem to know that leads are getting sent paper mail. They only know how to update email.
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10 Jul 2024
My guess is that the #Tmobile marketing team purchased a lead list from AARP or a similar senior services organization. There is a SQL table somewhere on the marketing DB that is updated at a particular cadence and a workflow exports a JSON or .xlsx to a print team or vendor.
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10 Jul 2024
The workflow on the print team side ingests the data file, creates a PDFs using the letter ID provided in the data file, loads the PDFs on the printer in order of zip code, and the print team prints and inserts the docs and takes them to the post office.
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10 Jul 2024
Today I was told by your customer service team to just ignore the mailings and there is no way to remove him from the mailing list. This is upsetting for multiple reasons (carbon footprint, FTC opt-out regulations, monthly reminder of my Dadās passing.)
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10 Jul 2024
@TMobileHelp @TMobile - I need your help. My father passed away in October. Itās the worstā¦ Iāve been trying to get him removed from your marketing list since his passing and have been told heās been removed several times, but Iām still receiving marketing mail to his PO Box.
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