If you want to be great, you must aim to be great.
This sounds simple (and perhaps obvious), but I believe it is actually the critical factor for whether you build a world-class business or one of a million startups that look the same.
This essay is for startup founders, but I am going to start by sharing a couple of non-startup of examples to illustrate what I mean:
Planning to lose
Occasionally you will see regions around the country develop plans to unlock their “innovation talent” and encourage entrepreneurs to build new startups in their area. Inevitably someone will bring up California and then a plan arises that includes an explanation of why California is special (and can’t be replicated) and the one or two local “advantages” the region has where it can be competitive.
Sounds reasonable right? Maybe, but they’ve already lost at doing anything world-class! If you really want to win, you have to be ludicrously ambitious: go head-to-head and try to beat California. The thing is, I can’t think of anyone who has tried such a thing. Instead, look at how the problem is usually diagnosed: we can’t win, so we’ll do the second best thing, even if it’s not so good. If you want to be great, you must aim to be great.
The mindset of greatness
Another example is my favorite university, one that’s populated with the finest and most ambitious minds in the country: Throop University. Never heard of it? Today it’s called Caltech, but when Chicago lumber and real estate magnate Amos Throop founded his university in 1891, he had very modest ambitions: a vocational school for local boys and girls to get a practical education and “learn by doing.”
So how did it become one of the preeminent research institutions in the world? Everything changed when George Ellery Hale joined the board of trustees in 1907.
Hale had a very different vision for the university, one in which it would become THE world capital of physics.
Damn, that’s bold. THE world capital of physics? How do you do that? Well, you’ll need THE very best people. So Hale recruited Arthur Noyes from MIT and Robert Millikan from the University of Chicago. Millikan in particular helped drive the vision of becoming world class. Joining forces with the most talented people you can and driving towards a common goal is the only path to becoming great. Eventually the trio had a rock-star list of visiting scholars including Dirac, Schrödinger, Heisenberg, Lorentz, Bohr, and Einstein.
Think about deciding to compete during these years: the East Coast Ivy machine dominated the USA for hundreds of years, not to mention numerous powerhouse European universities. Several other schools started around the same time as Throop/Caltech, but none became world class. Why? They didn’t PLAN to be world class. They planned to be good. If you want to be great, you have to aim to be great.
Why people fail to be great: “split worldviews” limit ambition
To build something great, your worldview must be unified. Today, we rarely think about how inherited cultural and religious beliefs shape our ambition, but this generational overcreep is a real blocker. Let’s look at Caltech again:
Throop was a Universalist, which gave him an integrative and egalitarian vision to help the world. Hale, however, came from a strict Calvinist upbringing, which added a critical ingredient: a mandate for exceptionalism. (He also led a very interesting life including a brief professorship at Beloit College and anecdotally he claimed to be guided by elves that helped with his research.) Only worldviews that give you the license to act universally, transformatively, and exceptionally lead to world-changing outcomes.
Conversely, anytime an ethos “splits” its goals, you cap your potential. In religion, this often manifests as the “two kingdoms doctrine”, or the idea that your eternal life is entirely decoupled from your worldly civic life. When your ultimate purpose is separated from your daily work, it can produce nice, competent local communities, but it doesn’t produce major things. Even if founders aren’t religious today, they often unknowingly operate under these split, limiting frameworks.
More mundanely, this notion of “split” worldview also shows up in business books and operator mentalities. If you are aiming to be a world-class founder, you should be deeply suspicious of concepts like The 4-Hour Workweek or any “system” that treats work as an unseemly annoyance rather than a mode of accomplishing great works. If you are designing your life to be liberated from your work, your mindset is fundamentally at odds with what it takes to create a world-class company because greatness requires obsession.
Similarly, you need to work with people that are focused on universal transformative work. Your job as a founder is to find the best team that will help bring about this transformation. Founders broadly have been led astray thinking of themselves as “servant leaders” or democratic voting machine counters (“let’s poll the team and take a vote and then do that.”) If half of your people are convinced that being on a beach is their life goal, or that they need to have super strict play time, you are not going to make it. When you are fighting to be the best you must keep in mind that “you come at the king, you best not miss.” Weekend warriors don’t win wars.
If you want to be great, you have to aim to be great.
Sometimes you have to market modesty, but you must build for greatness
When we were starting Character we had to develop a story that investors would believe, and most importantly, that we believed would lead to great outcomes. If we said something at the outset like: “we are going to compete with Sequoia and win deals from them” no one would have believed us. So we had to market a more modest ambition (we’ll use Sprint, our unique differentiator to find, win, and help the best companies find PMF and scale.) But make no mistake: we want to win deals from Sequoia, and will.
Startups similarly sometimes have to dial back their ambitions when presenting to investors. This is reasonable if your competitors are gigantic. You don’t want an investor to think you are delusional. However; you must be building a business that will be able to beat the major competitors.
Sometimes beating the major competitors is straightforward: Google developed a better algorithm and crushed their search competitors. On occasion, however, the competitor is not one company, but rather a bunch of smaller companies or similar things. Airbnb and Uber both faced these types of competitors. For Airbnb they were partially hotels and short stay rentals, but also winning a new category of renters and rental-providing people with a competitive new concept. For Uber it was not just one taxi company, but all taxi cab drivers. These companies redefined the playing field, but make no mistake, they also fought to win as number 1.
No startup aims to be number two and has a great outcome. Be ready and happy to compete with the titans of your industry. Maybe not in the earliest days, but it must be on your roadmap.
I want to be the very best, the best there ever was
Software is almost solved. The world might become weird. And there has, quite literally, never been a better time to create world-changing companies. It’s the time to be bold, very bold. When you are planning to do so, remember:
If you want to be great, you have to aim to be great.