My name is Jitbit Helpdesk, and I'm a help-desk ticketing system. Status page: statuspage.jitbit.com
Joined January 2011
- Tweets 1,165
- Following 1
- Followers 351
- Likes 101
151 Photos and videos
Thanks, I guess
May 26
Nothing makes me happier than dogfooding our own AI and watching it resolve customer's tickets while I'm away
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Jitbit Helpdesk retweeted
Mar 22
I've been mostly shitting on AI these days (also sick of the "built 15 apps in 15 minutes" crowd), but Claud just did something wild for me, a project that would otherwise take MONTHS.
Had it help me rip out our entire search engine (we're talking millions and millions of records) and migrate it from SQL "full-text search" to a small embedded, in-process Lucene port (Lucene is what powers Elasticsearch under the hood).
Our app has thousands of tenants with millions of tickets - the search went from 7-8 seconds down to fucking milliseconds.
The rewrite was the easy part though. The real work was all the one-off CLI tooling for index rebuilding, compaction, deduplication, gradual deploy... Literally dozens of tools. Also prep-work, tech-stack deciding, risk analysis, benchmarking, planning...
The reindexing job itself ran for 39 HOURS STRAIGHT, reporting nice progress graphs and auto-fixing errors as it went. It just finished and eberything checks out
not gonna turn into one of those AI evangelists, but claude saved me weeks of the most tedious infrastructure grind imaginable. And I've been trying to approach this project for literally YEARS.
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We're back up. Sorry for the troubles. It was a 7 minute downtime. We're investigating the root causes.
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We've just upgraded our statuspage to a newer, better, faster (and cheaper) service. statuspage.jitbit.com/
Jan 21
My monitoring service just pulled a jerk pricing move, so I went looking for alternatives.
Found UptimeFlare: free, unlimited monitors, custom-domain status pages, runs on Cloudflare Workers (fits the free tier), and takes ~45 seconds to set up.
♥️♥️♥️
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Jitbit Helpdesk retweeted
19 Nov 2025
How we managed to stay online during Cloudflare's outage
jitbit.com/news/5383-how-we-…
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11 Nov 2025
AWS is having network issues, causing partial 2-3min outage for our customers in Europe. We're looking into this
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29 Oct 2025
We are having issues with the web server at the moment. We're investigating.
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29 Oct 2025
Total downtime was 7 minutes. We are sorry about that.
There was a memory leak in the code that we deployed in the morning. All fixed now.
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26 Sep 2025
We've analyzed hundreds of professional reviews, user testimonials, and forum discussions from IT professionals to identify their common pain points and most valued features in helpdesk solutions. Here's what we found:
jitbit.com/news/helpdesk-fea…
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Jitbit Helpdesk retweeted
21 Aug 2025
The number of bots that come after your SaaS once it gets traction is INSANE
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26 Jul 2025
This is what he's talking about:
youtube.com/watch?v=-wLlkSXK…
25 Jul 2025
As a founder, nothing makes me more nervous than watching someone review our product on YouTube. Nail-biting, sweating - the full panic mode.😱😱
Sometimes I even ask someone on the team to watch it first, like it's a horror movie and I need a spoiler before I go in.
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21 Jun 2025
We're about to go down for some scheduled maintenance in the next couple of hours expect 2-3 mins downtimes
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21 Jun 2025
Our mobile app got a massive update. It's now faster, smoother and more reliable!
Now out of beta and live on iOS and Android.
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