President, ETSLabs | CCO @EtechGS | 35 years in contact centers. Now building AI that actually works | CX Hall of Fame | ICMI Top 25 | 5 books on CX & AI
Joined October 2010
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693 Photos and videos
AI in the contact center can’t wait 9 months.
At ETS Labs, we help enterprises go live in just 30 days—with 99.9% uptime, 45% cost savings & 100% interaction coverage.
The future of CX is here. Will you lead or lag?linkedin.com/pulse/from-inno…
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After running contact center ops for decades at @EtechGS with 4,000 agents across multiple countries, I've seen a painful pattern: millions spent on AI, months waiting for implementation and nothing changes.That's why we built ETS Labs. 🧵
Proud to share etslabs.ai/
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Tired of guesswork? Join @EtechGS upcoming webinar where I'll spill the secret sauce on how top-performing contact centers leverage data to revolutionize customer experience.
🔗 lnkd.in/dAbg3nGS
📅 December 4th
⏰ 1 PM CST
#CXTransformation #CX
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Join the interactive webinar "Transforming Contact Centers: From Data Insights to Action-Driven Success Strategies" - where Etech will pull back the curtain on game-changing analytics that turn contact centers from cost centers into profit engines.
🔗lnkd.in/dAbg3nGS
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Check out the latest article in my newsletter: Turning Data into Success: How to Drive Better Contact Center Strategies linkedin.com/pulse/turning-d… via @LinkedIn
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Discover the healing power of Ayurvedic spa treatments at @AmritRes! Dive into a world where ancient wisdom meets modern luxury. Click to read more and embark on your wellness journey! amritocean.com/blog/ayurvedi…
#LuxurySpa #NaturalHealing #Relaxation #luxuryspa #LuxuryWellness
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Fascinating read! Just discovered how Palm Beach's @AmritRes brings the sacred Moroccan Hammam ritual to Florida's shores. Check out how they blend ancient traditions with modern luxury:
amritocean.com/blog/moroccan…
#LuxuryWellness #PalmBeach #SpaGoals #WellnessJourney
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Check out the latest article in my newsletter: Optimizing Contact Center Operations with Big Data Best Practices linkedin.com/pulse/optimizin… via @LinkedIn
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"Just another spa day?" Not at
@AmritRes Aayush Hydrothermal Therapy! From Arctic chill fountains to salt chambers, discover why this Palm Beach gem is Florida's most talked-about wellness experience. bit.ly/3YoQ71Z #WellnessJourney
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Check out the latest newsletter-Leveraging Advanced AI for Contact Center Transformation linkedin.com/pulse/etech-glo…
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Unlock the potential of Speech-to-Text Analytics with our webinar! Register for free - bit.ly/3SJyA1F
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Join the conversation on March 20th, 2024, 12-1 PM CST! Our upcoming webinar will introduce you to thought leader and get ready for an engaging discussion on redefining industry standards and strategies for excellence.
bit.ly/3SJyA1F
#ai #Analytics
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Revolutionize your #CX approach with #SpeechAnalytics.
Join me at Etech's #Webinar to learn how AI can help you anticipate needs, enable coaching, and shift from reactive to proactive. Reserve your FREE spot now!
bit.ly/3SJyA1F
#AI #Analytics
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Are you harnessing the full potential of AI? Don't miss out on the insights that could revolutionize your approach to AI! Tune in now to the #Podcast
Thank you @ranyosef8 for this opportunity and for the great experience! open.spotify.com/episode/6eR…
#AIPodcast #CX #TechTalk
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Jim Iyoob retweeted
18 Nov 2022
We’re excited to share that two of Etech’s articles have been named a finalist for the 2022 Customer Contact Central’s MVP Awards! The links to vote for the articles are in the comment. #customercontactcentral #mvpawards
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CCW 2023 is taking place January 30-February 1 in San Antonio – this is your opportunity to regain access to the expertise, contacts, and strategies influencing and progressing the customer contact industry!
View the toolkit: bit.ly/3UA6QvG
#CustomerContactWeek
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“Measurement is the first step that leads to control and eventually to improvement. If you can’t measure something, you can’t understand it. If you can’t understand it, you can’t control it. If you can’t control it, you can’t improve it.” -H. James Harrington
#speechanalytics #CX
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Join me at Customer Contact Week’s 2022 Excellence Awards Gala to honor the top-performing companies and executives in the customer contact industry. Get Gala tickets. Use #discountcode CCW24_ETECH to get 20% off: bit.ly/3yobbKH
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T1 at -5 💪
@DavisRiley68 joins the leaders after an impressive 2nd shot from the bunker.
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