This is another Stub Hub customer that got scammed out of his seats for the World Cup game.
He bought seats in section 126 only to find out that the original seller never transferred the tickets and then received the famous reply back “these seats are unavailable.”
However, this time Stub Hub did offer replacement tickets but they were in the 400 section in the nosebleeds. He doesn’t want those.
When he went back online he found a whole mess of tickets still in the 126 section but Stub Hub will not replace his lost tickets with those. They said either take the 400 section or get a refund.
He called and spoke with a supervisor and the supervisor said there is nothing they can do. He said you are willing to risk your reputation as a company? The supervisor said there’s nothing I can do. 🤯
And, this fan is right, so many other arrangements go into planning for a big event like this. I know many Americans aren’t into the World Cup but it would be the equivalent of purchasing Super Bowl or World Series tickets and making hotel arrangements and all kinds of plans only to find out you don’t have the tickets you bought.
They should change their name to Snub Hub. Don’t give your money to Stub Hub. 💯
I’d take the refund at this point. Filing a dispute isn’t going to accomplish anything.
What would you do? Take the refund and let it go? What can anyone do about it?
This woman bought tickets to the Egypt vs Belgium World Cup Game being played in Seattle Washington through Stub Hub two months ago.
They flew in Saturday and when she went to check her tickets Stub Hub notified her that the tickets were unavailable.
They sent her a message asking if she wanted replacement tickets and of course she said yes and she was told those were unavailable as well.
Money on flights, a hotel and other expenses paid for to attend a game that she thought she had tickets to and Stub Hub won’t do a thing.
I am seeing this happen to so many people right now trying to attend the World Cup games.
I went through a similar situation not too long ago with Stub Hub. Do not buy through Stub Hub. 🛑
They are just a third party reseller. The tickets you are buying are from another person using their site to sell their tickets. Once you purchase them it is up to the seller of the tickets to transfer them to you. But, if they don’t transfer them, even though you paid, you don’t get the tickets. Stub Hub will refund the money to the tickets but they don’t guarantee you will get replacement tickets.
Many of these so called sellers using Stub Hub will get a higher price and take that and not honor your purchase. 💯
Buy through the original source. That is your best bet. Do not buy through Stub Hub.
Have you ever had issues like this with Stub Hub? How do you usually purchase your event tickets?