Dad. Principal Engineer at @intercom. Breaker of things.
Joined April 2008
- Tweets 1,247
- Following 680
- Followers 284
- Likes 661
47 Photos and videos
I've been experimenting with a way of editing @intercom Fin procedures in a code editor. You can use all your familiar tools, including AI!
I want to put it in the hands of people who enjoy experimenting. If that’s you then please get in touch and tell me what you'd build.
1
10
851
I’ve been working on ways to integrate our AI agent Fin into pretty much anything.
It means folks can use the full power of Fin, including workflows, actions, etc, wired up to anything they like - the command line, a cmd K interface, their own messenger.
Beta coming soon!
4
8
42
11,863
Yesterday our @ThaiAirways flight kept us on the tarmac in sweltering heat for over two hours before cancelling the flight due to broken aircon. Today we are back in a sweltering plane on the tarmac. You can’t make this stuff up
2
2
278
15 minutes to see the future of Customer Service? That's a fair swap. We're going live with some BIG news about our latest AI breakthrough on April 10th over on LinkedIn.
You could watch it later–but you’ll miss out on the live AMA with our leadership team in the comments 👀
Watching is easy, no registration required. Simply click "Attend" here inter.com/bfy-apr and you’ll be notified when we’re live 🔴
4
36
66
15,888
I (and many others) have been working on this for a while. I am really proud of this latest update.
7 Sep 2023
We launched a *huge* Tickets upgrade, shipping feature requests from as far back as 2016
→ intercom.com/ai-help-desk/ti… ←
* 3 Ticket types (Back-office, Tracker & bulk replies, and User-facing)
* Omni-channel (great in Messenger & Email)
* Company portals (let users see all their company's tickets)
* Custom states, custom ~everything
11
543
It’s been a few days since I moved from android to iOS. Early thoughts
1) Face ID is so good, especially when integrated with a password manager
2) Apple wallet is way easier to use that google wallet when you use multiple cards
2) It takes way longer to charge than my android
2
1
2
397
Jack Ryan retweeted
9 May 2023
🚨ʟᴀᴜɴᴄʜ ᴅᴀʏ🚨
Today Fin, our GPT-4 powered conversational support bot becomes a full product and our first few hundred customers are onboarding. We’ve ran a great beta and the results have been frankly staggering
9
18
167
46,048
Cancel your AI Bot launch meeting, Fin's got it covered! Just point our new AI bot at your help content and you're good to go ⚡️ Customer Service has never been so seamless.
Not to be dramatic, but FIN CHANGES EVERYTHING! Want to know why?... 👉intercom.com/fin
7
24
2,247
When @deliveroo goes wrong it's so unbelievably disappointing. I order food because I want something easy and delicious and I've got a soggy paper bag and a 20 minute argument through online chat.
1
2