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Karpagam Narayanan @karpagamn

#ProudMama #solotraveler @ascendoai #customersupport #AI #DataScience #customerservice #WomeninAI @ForbesTechCncl

Joined April 2009
  • Tweets 598
  • Following 232
  • Followers 136
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Check out the latest article in my newsletter: From Mountain Summits to Machine Intelligence: Our Four-Year Ascendo AI Journey linkedin.com/pulse/from-moun… via @LinkedIn

From Mountain Summits to Machine Intelligence: Our Four-Year Ascendo AI Journey

I’ve always believed life’s greatest rewards are found in bold beginnings—whether that meant backpacking through mountains or co-founding Ascendo AI in Palo Alto. Four years ago, I shared a big, wild...

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Check out the latest article in my newsletter: Ascendo AI: Shaping the Future with Agent-to-Agent AI linkedin.com/pulse/ascendo-a… via @LinkedIn

Ascendo AI: Shaping the Future of Field Service with Agent-to-Agent AI

Presenting to Google Cloud brought together visionaries in AI and cloud technology, but what truly made this session stand out was the opportunity to showcase Ascendo AI’s pioneering approach to...

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Check out the latest article in my newsletter: From Canals to Code: Why You Need a Partner to Master Agentic AI linkedin.com/pulse/from-cana… via @LinkedIn

From Canals to Railways: Why You Need a Partner to Master Field Service Agentic AI

The hum of innovation often sounds like disruption. Throughout history, true paradigm shifts haven't just optimized existing ways of working; they’ve introduced entirely new rules to the game.

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Check out the latest article in my newsletter: Why AI Agents Need Context, Not Osmosis with Data Lakes linkedin.com/pulse/why-ai-ag… via @LinkedIn

Why AI Agents Need Context, Not Osmosis with Data Lakes

AI isn’t magic—and AI agents don’t simply absorb knowledge through osmosis. They thrive on clarity, context, and structured workflows.

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I just published Unlocking the Power of Domain-Specific AI in Field Service and Technical Support: A 2025… medium.com/p/unlocking-the-p…

Unlocking the Power of Domain-Specific AI in Field Service and Technical Support: A 2025…

In the ever-evolving landscape of artificial intelligence, one size no longer fits all. This is particularly true in the realm of field…

karpagamn.medium.com
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Karpagam Narayanan retweeted
terminally onλine εngineer
@tekbog
21 Jul 2025
when u call customer support and a clanker picks up
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Check out the latest article in my newsletter: Unlocking Holistic Technical Support: Five Key Questions for Human Leaders linkedin.com/pulse/unlocking… via @LinkedIn
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What's happening? $3500 for an economy flight to Chennai only because I have a voucher for a flight that is cancelled due to covid!? Online prices are way less expensive. @British_Airways is definitely not having a return customer!
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Booked for Dec 8th with covid voucher. Ticket change is at a new price that is ABOVE previously paid price. Only because it is a change. @British_Airways I pay $3500 for a flight that others pay $1300. Either I pay more or lose it all. Looks like a rip-off.
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Huge Ikea fan. 6 Ingolf dining chairs bought 7 months ago. 4 breaking, 1 broke. #qualityassurance lacking at @IKEAUSA @IKEAUSAHelp @IKEAUSANews
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What's next after Mars. forbes.com/sites/jamiecarter…
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Karpagam Narayanan retweeted
Astrid Pocklington@AstridPock
13 Feb 2021
In a market that is especially proliferated with #AI #technology, many companies are at a loss on how to evaluate them and know when to use what. #CX #custserv #customersupport #ML #NLP | Via @karpagamn @ForbesTechCncl @Forbes pbynd.co/jczfu

Going Beyond AI In Customer Support

...

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Karpagam Narayanan retweeted
Jyoti Bansal
@jyotibansalsf
3 Feb 2021
Jeff Bezos - what a great legacy! Mad respect for how he built the Amazon innovation and market leadership machine. And congrats @ajassy.
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“The American dream doesn’t mean what it once did to a newcomer.”theatlantic.com/magazine/arc…
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Karpagam Narayanan retweeted
Prof Francois Balloux
@BallouxFrancois
30 Jan 2021
Longtime school closures cause major psychological harm to children. School closures also affect their education, future prospects in life and cause further inequality in society. The long-term economic harm of school closures will be felt by all. 1/ bbc.com/news/health-55863841

Covid: The devastating toll of the pandemic on children

The virus poses little risk to them, but young people are being harmed in many other ways.

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Karpagam Narayanan retweeted
Venky Ganesan
@venkyganesan
20 Jan 2021
It’s very reassuring to me that all Indian parents are the same. It does not matter if you are a test cricketer or just a regular guy your parents are never happy. Exactly the kind of thing that my dad would say
Chandra R. Srikanth
@chandrarsrikant
20 Jan 2021
Indian parents 😀💗 #Shubmangill
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Impressed with @signalapp release notes 😃
Spoken like a true leader riding above party and boundaries- “If we enter with honest and love of the country, we will truly begin to heal”
Michelle Obama
@MichelleObama
7 Jan 2021
Replying to @MichelleObama
Anyone else inspired by the Senate speeches? The way to stand behind non-violence is to show love to neighbors and stand together. This goes beyond politics or race...humanity and integrity wins! #HumanityAboveAll #Integrity
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