2,156 Photos and videos
Every CX leader trying to modernize their tech stack is facing some version of the same decision. Should they:
- layer AI on top?
- integrate a specialized AI tool?
- choose a platform with AI built into the foundation?
We break down these paths: okt.to/xPBgRW
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Our EMEA team had a lovely time at London Concours checking out the rare cars on display with our friends at @oaknorth and @imaginecurve in a beautiful garden setting.
Thank you to those who connected with us at the event!
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Our team had such a great time with our friends at Hark, @aftership, and @itsabsoluteweb this week in LA. We started with a delicious meal at Bacari Beverly Hills then took over @aloyoga for a special shopping experience!
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Most CX teams measuring AI are looking at the wrong things.
Our CEO sat down with @cxtodaynews to break down what actually matters when it comes to AI ROI in customer service.
Tune in: okt.to/0zU7I8
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Trust is built in what happens after the sale.
We asked our team members about the experiences that actually made them loyal. Different industries, different channels, but recurring themes.
No matter whether you're ordering lunch or buying camping gear, trust is the whole game.
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The next era of CX is defined by roles, outcomes, and how humans and AI work together to serve customers better.
That is why Kustomer is introducing new names for our core AI capabilities based on the roles they play in the CX organization.
Read more here: okt.to/3NkzZu
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Our team had an amazing time at Support Driven Summit Amsterdam this week! We loved the forum to talk through the challenges we're seeing and explore new ways to overcome them. Plus, we carved out time for some competition 🎱
Thank you to all who tuned into our presentation!
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Your time to respond to competitor moves that can attract your customers (and their dollars) away? Minutes.
On June 18, we're joining @triplewhale for a live session all about how DTC brands can move faster.
RSVP here: okt.to/PbSwR4
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How should CX leaders balance training frontline reps to use AI without being scared of it or deferring to it too much? @tuesottrup CEO of SmartRole, brings it back to including frontline workers in the discussions around AI as they have the firsthand knowledge.
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So where is AI genuinely moving the needle right now? For @tuesottrup, CEO of SmartRole, the clearest example is conversation summarization.
"AI can look at previous conversations — what answers worked, what delivered high CSAT — and guide me to a solution faster."
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What's key to success with AI adoption?
Our Director of Customer Experience says it all comes back to trust — with your end customers, and with the agents you're asking to change how they work.
The deployments that work are the ones where people didn't feel left behind.
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In this session, we'll unpack why so many CX organizations are stuck in "data museum" mode, what it actually takes to build a measurement culture that drives decisions, and then show you exactly how to close the gap between insight and action.
RSVP now: okt.to/fScTR4
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Most conversations about AI in CX begin with optimism. @tuesottrup, the CEO of SmartRole, has a more grounded opening take — and more useful. The value, he explained, is in what it frees people up to do, like focus on more important tasks and complex, high-stakes conversations.
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Join us to learn about how to humanize your tech stack by empowering agents to lead with emotion while technology handles the heavy lifting.
Tune in May 28th at 1 pm ET to learn more about scaling empathy with context! RSVP here: okt.to/Tywt5Q
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