I agree with his point in theory, but I'm starting to wonder if this stuff actually hurts results when EVERY business seems to do it now
I was looking up reviews of Aulani, the Disney resort in Hawaii. Their kids club only lets you book your kid in for 90 minutes - that's not even long enough to get to the spa and back for a hour long massage.
It's the absolute minimum they can do and still say that have a kids club, while packing in as many kids as possible
So does designing everything around max profit margin actually hurt business? My experiences as a customer tell me otherwise unfortunately
I just watched a 130-year-old brand kill itself over afternoon tea.
Here’s the story…
It’s called The Savoy. (If you know London, you know The Savoy). My wife and stayed there a few years ago and had afternoon tea at least 3 times during out stay.
(I know…lots of carbs. But it was amazing.)
Great tea. Great food. Great service. The kind of place that makes you feel like you've stepped into another era.
We wanted to recreate the experience with our kids.
But when we walked in, something felt off…