Second, thanks to @maiametz and The team behind noe.pm who invited @lucascerdan and I to share our journey as PM to their very 1st cohort.
My very first meetups in months!
Nothing beats people gathering together.
Excited to have met the next generation of PMs
Very happy that the first batch of @NoeProgramme is full! We selected 15 future Product Managers out of the 97 applications we received. 6 spots left for the 2nd batch starting in September! To apply: noe.pm#productmanager#productmanagement#hiring
Hello @scott_voigt! I created noe.pm, a Paris-based bootcamp to train Product Managers. We'd love to teach our students how to use @fullstory. Are you interested in supporting us?
When I was heading the Product function at @aircall I interviewed more than 120 #ProductManager candidates. I learnt a lot in this process.
💡Here's an article with tips for anyone willing to smash the PM interviews: shorturl.at/gjCPU#productmanagement
Last week we did our first webinar at @NoeProgramme with @nmondollot from @Getaround : "Breaking into PM: what profiles are startups looking for?".
Here are the main outputs : shorturl.at/CR047
Next one is tomorrow with @PopDaph and it's about working with developers!
Après 3 ans de VP Product chez @aircall j'ai compris que recruter des PM c'est encore plus dur que se lécher le coude (je vous laisse essayer). Du coup, avec @jules_dlpch, je lance @NoeProgramme, un programme pour former la prochaine génération de #ProductManagers.
La 1e promo travaillera sur des pb apportés par 5 sponsors CPO/PM. En plus d’être des gens sympas que j'apprécie bcp, ils sont brillants. Merci @lucascerdan (Algolia), @nmondollot (Getaround), @waellec (Heetch), @AlexisFogel (Stonly), @th0masr0lf (Alan)! noe.pm
To make it actionable we categorized it with a small algorithm analyzing keywords in the responses.
We also used segmentation: NPS by product, by persona, by country, etc.
One mistake we made: underestimating its inertia and multi factors effects. It’s a great company wide metric to influence the global strategy and roadmap. But it’s not granular enough to be a single team metric.
2 weeks ago I spoke at #LPC2019 about how we worked to build a user centric culture in a sales driven environment.
Tip #3 - « executive sponsorship »: make sure top management talks to customers.
(Thread below ⬇️)
Culture changes can only happen if supported by all levels of the company. Assign 3-4 clients per executive (head of sales, tech, marketing, product, etc) and make sure they talk to that client once per quarter.
This is not time consuming (one call per month). It helps keeping users’ issues in mind even for execs who are not used to speaking to them.
👏🏽 to Tania for pushing this idea internally!