Professor. Presenter. Practitioner. Author of 2 books: The Science of Service and the 8 Moments of Power in Coaching. Available now on Amazon or Indigo.
Joined November 2010
- Tweets 942
- Following 79
- Followers 645
- Likes 540
61 Photos and videos
Mark Colgate retweeted
8 May 2022
This dude is getting benched for AT LEAST the rest of the year š
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8 Sep 2021
#bbcfootball can you remind me why Grealish did not come until 99th minute in Euro Final when we needed pressure? Now a few weeks later he starts every game. So frustrating, I screamed at the telly from the 55th minute to get him on. Anyone else?
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7 Jun 2021
hbr.org/2021/06/how-one-britā¦ great article on how to get personal with messages @jillschnarr
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30 Sep 2020
Thanks @AirCanada for extending my Air Canada lounge access! Received in post today. What will I do with one day of free access š¤. Suggestions please...
9 Apr 2020
Hope these are helpful in someway. Thanks @bcbusiness
8 Apr 2020
5 tips for better customer relationshipsāand a stronger businessāduring COVID-19
bcbusiness.ca/5-tips-for-betā¦ @mark_colgate @GustavsonUVic
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31 Mar 2020
How I remember days like this with my brother in the long school summers in England. Not sure it ever got this heated though š¤. I wonder what day 28 will be like?
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10 Apr 2019
2nd time in a few months this book made top 5 bcbusiness.ca/5-most-popularā¦ although I think it was #4 last time š¤
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20 Feb 2019
19 Feb 2019
Here are our favourite learnings from last weeks 3 Wise Guys Book Club. Their insight for success by leveraging customer loyalty, innovation and creativity really got us excited! @ddunneDesign @mark_colgate @dan_pontef
#designthinking #designleader
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24 Jan 2019
Business and government (working together) need to play a strong role in eliminating plastics. Necessity is the mother of invention.
24 Jan 2019
Plastic has become the nuclear waste our generation. Itās not being recycled. Our oceans will have more plastic than fish by 2050 according to @WEF. We need new materials to replace what we are using today.
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11 Jan 2019
Thanks @adamtoporek I loved doing the interview. You always bring out the best in your interviewees! Hope people like it #whatelseistheretodofriday
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31 Dec 2018
This podcast is a great way to know if you would like my new book or even if youāve just missed hearing my voice #dingdong
31 Dec 2018
Having consistent #custserv is one thing, having customers consistently love it is another. It sounds impossible, but there is a science to it all. Check out this conversation between customer service expert @mark_colgate, @jeanniecw and @adamtoporek:
ow.ly/hdow30n8KHi
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Mark Colgate retweeted
5 Dec 2018
Thrilled to find two Page Two authors on @bcbusiness's list of five most popular Canadian business books! Congrats, @mark_colgate and @LarryBatesBTB!
@GustavsonUVic
ow.ly/rAg330mRPMG
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Mark Colgate retweeted
30 Nov 2018
As the list of MBA programs grows, check out how @GustavsonUVic and @TELUS are working together to create a one-of-a-kind MBA program that focuses on collaboration, with insight from Page Two author and director of corporate MBA programs @mark_colgate
ow.ly/7oVF30mM7df
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Mark Colgate retweeted
23 Nov 2018
How ā@TELUS and @GustavsonUVic worked together to create a specialized #MBA program that focuses on collaborationā @EmilyBat @macleans Great program @GustavsonDean @dpontefract @mark_colgate macleans.ca/economy/businessā¦
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23 Nov 2018
Labour of š
23 Nov 2018
How ā@TELUS and @GustavsonUVic worked together to create a specialized #MBA program that focuses on collaborationā @EmilyBat @macleans Great program @GustavsonDean @dpontefract @mark_colgate macleans.ca/economy/businessā¦
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Mark Colgate retweeted
18 Oct 2018
.@uvic .@GustavsonUVic .@UVicMBA #Telus #MBA .@mark_colgate - Great achievement - congrats everyone!
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Mark Colgate retweeted
23 Oct 2018
Appreciate that in libraries customer service we need to look after each other as much as we look after our patron group :) nicely put @mark_colgate #librarieslove
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21 Oct 2018
Have you read the Science of Service yet? If so, I'd love to read your review. ow.ly/rcY830mjkHK
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