Digital Experiences @ Merkle. Family man, running, rugby fanatic & coach (COYQ!). Views are my own.
Joined July 2011
- Tweets 602
- Following 295
- Followers 115
- Likes 109
372 Photos and videos
20 Oct 2022
Everyone's talking about customer experience but the delivery is lacking. Customer Data Platforms (CDPs) are the essential tool in solving this issue. Learn what a CDP is and how to deliver maximum customer experience from your CDP investment. bit.ly/3Si8L6w
15 Sep 2022
.@Hersheys saw a 105% increase in sales compared to the previous year, after partnering with @DEGdigital, a @Merkle Company, and using a #DTC strategy and focusing on #firstpartydata. Read the case study to learn more: bit.ly/3QMX8nt
11 Sep 2022
They’ve only gone and won the U12 Middlesex County Cup - what a season congrats to the U12s! @TeddingtonCC
4
5
27
9 Sep 2022
How do you build an #emotionalloyalty strategy? Learn from @Merkle's James Riess in an upcoming @Salesforce webinar. Sign up here to attend on August 24: bit.ly/3eCDQUB
1
7 Sep 2022
Adobe Journey Optimiser allows you to talk to customers, with the right message, at the right time, consistently across all channels, read our blog to find out how the platform can help centralise and standardise data across online and offline sources. bit.ly/3Qn4huK
6 Sep 2022
Learn why connected experiences are the future of commerce in our latest blog from Merkle's Paul Lynch, Head of Experience & Commerce. bit.ly/3QeGjla
19 Aug 2022
Read our latest case study to understand how Merkle and the DMA transformed membership experiences for the WWF through customer engagement labs. bit.ly/3PxcBaF
18 Aug 2022
What goes into creating a strategy of intelligent experiences — today’s recipe for growth and long-term success? Learn more from Merkle's CXO Benoit Soucaret in his latest blog: bit.ly/3CgNu98
16 Aug 2022
How can your brand break the barriers to connected #CX? Download @Merkle’s ebook to learn the 5 ways to close the gap between data and experiences: bit.ly/3QO6EHk
1
20 Jul 2022
How did @Neutrogena manage to elevate its online #CX with @DEGdigital, by engaging customers with their progressive web app, Skin360? Find out more about the #mobileapp in the case study: bit.ly/3aNprU9
2
20 Jul 2022
With 56% of a consumer’s final decision based on emotional connection, #B2B brands need marketing with a human touch. Download @Merkle B2B’s new playbook to learn why creativity is changing the B2B landscape: bit.ly/3B1eb11
19 Jul 2022
Merkle announces the launch of its cloud-based CXM On Demand package. The service integrates cloud technology into a brand’s CXM ecosystem to enable agile, flexible, and real time Customer Experience Management, not previously possible on legacy tech. bit.ly/3IQd0mR
7 Jul 2022
Is your business set up for success? Are teams aligned towards goals, and do they believe in them? Our latest thought leadership piece explores how a change in cultural mindset delivers ongoing, sustainable, value from investments info.dentsu.com/l/579173/202… bit.ly/3nH2Lrr
6 Jul 2022
Why do you need a more sophisticated approach to #personalization? Download @Merkle’s 2022 Loyalty Barometer Report to learn how to build a refined #datastrategy: bit.ly/3RdHaEA
4 Jul 2022
Missed @Merkle's webinar on what's driving the holiday 2022 season? Catch up by watching it on demand to learn about #HybridCX with Nabanita Choudhury of @Nespresso, Anne-Marie Schaffer and Chris Hogue. bit.ly/3AqDMQM
30 Jun 2022
Read our latest paper explore the importance of building emotional commitment from both customers, and employees, to create a total customer experience. bit.ly/3nvl8PM
29 Jun 2022
Is your business set up for success? Are teams aligned towards goals, and do they believe in them? Our latest thought leadership piece explores how a change in cultural mindset delivers ongoing, sustainable, value from investments info.dentsu.com/l/579173/202… bit.ly/3y5BXpm
22 Jun 2022
21 Jun 2022
Is your business set up for success? Are teams aligned towards goals, and do they believe in them? Our latest thought leadership piece explores how a change in cultural mindset delivers ongoing, sustainable, value from investments info.dentsu.com/l/579173/202… bit.ly/3OeHAIW
21 Jun 2022
.@dentsuintl recently launched our #OneDayforChange initiative, a global volunteering event for our teams across the globe to join together around our first annual theme – zero waste in a sustainable world – guided by our 2030 #SocialImpact strategy.