Helping IT people understand service
Joined December 2008
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1,116 Photos and videos
Pinned Tweet
11 Aug 2021
My 'reflections' series of books (digital and paperback)
amazon.com/dp/B09C51X3JS
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4 Jan 2023
A must read for many IT people
3 Jan 2021
HOW COMPLEX SYSTEMS FAIL
Richard I. Cook’s @ri_cook classic treatise on the nature of failure, how failure is evaluated, how failure is attributed to proximate cause, and the resulting new understanding of safety. In the 🆕 #HindSightMagazine Issue 31 skybrary.aero/bookshelf/book…
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3 Jan 2023
Watch this space
2 Jan 2023
AI Native tooling will be part of the whole SDLC : coding, testing, data, security , support , debugging you name it. Using 150 curated tweets , I will get you excited on #promptengineering, #chatgpt and AI support in your daily #devops workflow - RT=❤️
youtu.be/KH1Znf11p6g
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30 Dec 2022
An eye-opener
30 Dec 2022
Waiting for the New Year? Enjoy my entertaining keynote " #PromptEngineering - First steps towards AI Native Tooling"
From Terraform rap battles to Existential questions like "Is #Devops Dead" we'll see AI is now everywhere in the SDLC - ✨💥#chatgpt youtu.be/KH1Znf11p6g
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17 Dec 2022
Expecting to become more present there and more absent here
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15 Dec 2022
Now why did I think of you @CharlesTBetz?
15 Dec 2022
This Christmas, spare a thought for cats who live with folk singers.
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15 Dec 2022
Quote from Reflections on Product to Value:
“When service provider and consumer have interacted with mutual respect, trust and empathy, they often assess the outcomes positively, as the best that could have been achieved in the given circumstances.”
amazon.com/dp/B09C51X3JS
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14 Dec 2022
Quote from Reflections on IT Paradigmology:
“Each organization will use different parts of DevOps in differing ways, depending on their nature and their goals. So, ‘doing’ DevOps means different things to different people.”
amazon.com/dp/B09C51X3JS
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13 Dec 2022
Quote from Reflections on High-velocity IT:
“There is surprisingly little research on IT-related productivity loss but anecdotal evidence suggests that the business losses often far outweigh the IT costs. The topic deserves more attention.”
amazon.com/dp/B09C51X3JS
12 Dec 2022
Despisal comes from being considered changeable, frivolous, effeminate, cowardly or irresolute. – Machiavelli, The Prince, 1513
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10 Dec 2022
If you feel like you live in a predictable world, you’re either living in a fantasy or are not an operational person - Richard I. Cook
9 Dec 2022
Quote from Experience-dominant logic
Premise 12 of 12: The recognition of empathy influences experience for the better
linkedin.com/pulse/experienc…
8 Dec 2022
Quote from Reflections on Product to Value:
“Service quality includes the process and emotional outcome as well as the tangible output and rational business impact.”
amazon.com/dp/B09C51X3JS
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7 Dec 2022
Quote from Reflections on IT Paradigmology:
“While people often prefer the comfort (blanket) of a single source of DevOps truth, the diversity in guidance is functional: it provides valid options to consider and keeps the practitioner on their toes.”
amazon.com/dp/B09C51X3JS
6 Dec 2022
Quote from Reflections on High-velocity IT:
“The provider is proud that they have built a system and are keeping it up and running, but this is just *potential* value that can only be realised by the consumer.”
amazon.com/dp/B09C51X3JS
5 Dec 2022
Hatred comes from depriving men from their property or honour. – Machiavelli, The Prince, 1513
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1 Dec 2022
Quote from Reflections on Product to Value:
“People’s decisions are primarily based on emotions that are influenced by their circumstances before, during and after the service interaction.”
amazon.com/dp/B09C51X3JS