Thanksgiving Break is always one of the busiest travel windows of the year for college families, but November 28th to December 1st was something none of us expected.
A historic snowstorm rolled across the Midwest and slammed major airports with delays, diversions and long stretches of planes sitting on the tarmac with no place to deplane. While the airlines were working through gridlock, thousands of students were trying to get back to Notre Dame, Purdue, IU, Michigan, Ole Miss and beyond.
And our team showed up.
In just a few days, we handled 6,500 messages, 669 calls, 730 unique conversations, and logged 28 hours on the phone.
All while managing hundreds of rides and over 600 riders getting back to campus.
None of this was easy. But watching our team at
@Rides2U communicate, adjust, and work together in real time reminded me why I’m so proud of what we’re building at Rides2U. When flights got delayed for hours, when students were stuck on the tarmac, when schedules fell apart, our focus never changed:
Get every student home safely. Don’t leave anyone behind. Ever.
Out of all the rides across all campuses, we received only two parent concerns, both tied directly to airline delays that pushed past our grace window. We responded with transparency, empathy, and the same guiding principle we use on every tough call:
If that stranded student was our own kid, what would we want someone to do?
That’s who we are.
We’re not traditional ride-share and we’re not black car. We’re a “tweener” service built on safety, communication and human decency, especially when things get messy. If someone is looking for a service that will leave a kid behind because it’s more convenient, then Rides2U probably isn’t the right fit.
But if you care about a team that will fight through snowstorms, chaos, and thousands of texts to make sure your student gets back safely, then that’s exactly what we’re here for.
Proud of our team. Proud of our drivers. Proud of the families who trusted us during one of the toughest travel weekends of the year.