oday marks a major milestone—the successful integration between St. Joseph’s Dovetale/Epic electronic medical record system and ambulance call data, made possible through our collaboration with FirstWatch. This achievement is a Hamilton first!
This groundbreaking connection is the result of strong partnership and teamwork between St. Joseph’s Healthcare Hamilton, FirstWatch, the Hamilton Paramedic Service, and the Ministry of Health’s Central Ambulance Communications Centre (CACC). By linking hospital and ambulance data, we're enhancing operational performance and real-time situational awareness for paramedics, hospital staff, and dispatch teams alike.