Check your @googlefi bill, cause you might be paying insurance for a phone you deactivated when you bought that new one. Genius Google! #badUX#poorService Not sure how to cancel it in the UI either. #googleFi
I asked for a refund for 8 months of paying for device protection I didn't need, that wasn't auto canceled for me when I bought a new phone. Chat support said there was nothing they can do. #badUX#badDesign#customerPaysForSystemicUXIssue
I received this Twitter DM from someone who asked the really interesting question: how do you manage underperforming team members?
I don't think we've entirely "solved" this, but after employing people for 10 years, I have thoughts.