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Joined February 2009
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14 Apr 2020
We are currently experiencing a service impacting event. This event affects our Customer Control panel. Web Hosting services and email services are not impacted by this event. For more details please visit our status page here: help.myhosting.com/hc/en-us/…
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14 Apr 2020
We are currently experiencing email issues with our classic Xmail platform. For more details, please visit our status page here:
help.myhosting.com/hc/en-us/…
8 Oct 2019
Current issues with our VPS service have been resolved. Our systems team will continue to monitor the situation.
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7 Oct 2019
We are currently experiencing an issue with our US based VPS platform. For more details, please visit our status page:
help.myhosting.com/hc/en-us/…
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24 Sep 2019
Current issues with our VPS service have been resolved. Our systems team will continue to monitor the situation.
24 Sep 2019
We are currently experiencing an issue with our US based VPS platform. For more information: help.myhosting.com/hc/en-us/…
9 Jul 2019
Current issue with outbound mail should be resolved. Our administrators continue to monitor the email platform while the email queue is drained.
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8 Jul 2019
Our administrators are still working on the issue with outbound delivery. While delivery is improving, a small number of emails are still experiencing a delay.
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5 Jul 2019
80 % of the backlog of emails accumulated until Sunday 6/30 has been processed. We are currently investigating an issue with outbound email delivery whereby some emails are being delayed and customers are receiving the following error: 421 Too many concurrent SMTP connections.
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5 Jul 2019
Mail flow continues to be stable. The backlog of queued emails is still being processed and monitored.
4 Jul 2019
Incoming and outgoing mail are flowing and new messages are delivered within few minutes. Accumulated email backlog is still in process of delivering to the intended mailboxes. We continue to monitor the email platform.
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4 Jul 2019
Catch-all functionality on the classic email platform (Basic Email) has been restored. POP/IMAP and SMTP connections are stable. Inbound and outbound messages are delivered within few mins. We are continuing to monitor the email queue activity.
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3 Jul 2019
We are working on restoring catch-all functionality for customers on Basic Email as well as addressing reports of POP3 connections not working on port 995. POP3 connections on port 110 are working and stable.
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3 Jul 2019
SMTP connectivity on the email platform is now stable. Email delivery both inbound and outbound have improved and the majority of email messages are delivered within few mins.
There are still sporadic cases where single messages are delayed, we are working on addressing these.
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3 Jul 2019
We are currently implementing a number of fixes to the mail flow and monitoring for results. So far they seem to be effective. We will provide further updates on these fixes shortly.
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2 Jul 2019
/1We are currently working on deploying an update that we hope will address the first of two separate outbound connection issues that are impacting separate groups of customers. We are also working on a fix for the second issue concurrently. The inbound backlog is also continuing
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2 Jul 2019
/2 to deliver although still not at the pace we’d like to see. As soon as the outbound issue is resolved we are going to redirect attention to the backlog to see if we can further accelerate the delivery rate.
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1 Jul 2019
Announcement page updated.
More details here:
help.myhosting.com/hc/en-us/…
Thank you for your patience!
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25 Jun 2019
We will be executing a planned upgrade to our current email infrastructure.
This event will impact both Basic and Hosted Exchange email platforms
Start Time: 5:00 PM CT on 6/26/2019, Wednesday
End Time: 5:00 PM CT on 6/28/2019, Friday
More info here: bit.ly/2IHwMDx
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