To simplify BPO and make the lives of our customers easier by enabling them to focus on their core business.
Joined August 2009
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2021 is off to a great start. Netfor has been selected as a nominee for the Pandemic Pivot of the Year Award by @TechPointInd !! We feel so lucky to be apart of the list want to thank everyone for the nomination🏆 #RiseUp #MiraAwards
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The demand for IT support doesn’t stay consistent all year.
Our latest blog breaks down:
• When businesses typically need IT staffing most
• Staffing approaches
• How to scale technical resources without creating operational chaos
Read the full blog: hubs.la/Q04jcm--0
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Most support teams aren't losing calls because of bad agents. They're losing them because agents can't find the right answer fast enough.
A strong customer support knowledge base changes that.
Read the full breakdown: hubs.la/Q04jfTyR0
Great customer experiences start with great people.
We're proud to share a few of the customer comments we received in May. These reviews reflect the dedication, professionalism, and care our team brings to every interaction.
Thank you to our team for making a positive impact ☎️
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🏆 For the third consecutive year, Netfor has been named a Top Workplace in Central Indiana by the Indianapolis Star.
Thank you to our team members for making Netfor a place where people enjoy coming to work and growing their careers.
#TopWorkplaces2026
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91% of customer service leaders are under pressure to implement AI solutions.
Why? Because customers are tired of:
❌ Long hold times
❌ Bad routing
❌ Repeating themselves
❌ Slow escalations
hubs.la/Q04j9CTQ0
Most businesses think choosing a POS system is about features. In reality, the real challenge starts after you buy it.
A modern POS system impacts:
• Customer experience
• Checkout speed
• Inventory visibility
• Payment processing
hubs.la/Q04j39qB0
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A lot of professionals are resisting AI tools right now. And honestly, the reason is understandable.
When you've spent years mastering a craft, anything that can replicate parts of it feels like a threat to who you are.
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Your wireless network is no longer just “Wi-Fi” 🛜
Modern access points now support POS systems, mobile devices, IoT sensors, guest Wi-Fi, and cloud applications across every location.
Read the full blog:
hubs.la/Q04hG0p70
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Scaling healthcare operations is hard enough. Your IT support model shouldn’t slow growth down.
The results:
• <30 second average response time
• ~4,980 repeat support contacts prevented annually
• ~1,200 hours returned to internal engineers every yea
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AI doesn’t get tired, distracted, or guess where something should go, and that’s a big deal in customer support.
If you’re trying to scale support without breaking your operations, this is worth a read:
hubs.la/Q04dmwM80
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Everyone talks about scaling customer support. Very few actually show how to do it.
Here are a few ways.
Full breakdown here:
hubs.la/Q04f2fc50
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Take a look at this recent Starlink install 👇
What looks simple on the surface is actually a pretty technical process to get right:
👉 See what goes into a proper Starlink installation: hubs.la/Q04dw-NK0
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Scaling customer support sounds simple… until it's 6:30 on a Friday and you're still triaging calls.
Most teams try to keep up by hiring more agents. That works, until volume spikes, costs explode, and performance drops.
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From empty walls to live menus. A solid day's work. 🍽️
Our team was on-site at a fast-casual restaurant in San Clemente, CA this week for a full digital menu board installation. Four Samsung displays mounted, content live, and the space ready for hungry customers on opening day.
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Starlink is changing how businesses think about connectivity 🛰️
But getting it installed right is where most companies run into problems.
It’s not just plug-and-play.
👉 Read the full breakdown: hubs.la/Q04dwSM00
Most healthcare organizations don’t have a demand problem. They have an intake problem.
📞 23% of patient calls go unanswered
⏳ Most patients hang up after ~90 seconds
❌ And 62% won’t leave a voicemail
If your phones are still your bottleneck:
hubs.la/Q04d568M0
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Customer support is getting more expensive, and customers are getting less patient. That’s a tough combination.
The real impact is in the front end of support, capturing what the customer actually needs, and routing it correctly.
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Most IT issues aren’t technical. They’re operational.
When your IT lifecycle is split across multiple vendors, things slow down and break.
That’s where IT Lifecycle Management (ITLM) comes in.
Full breakdown here:
hubs.la/Q04cYDYd0
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Today we're taking a moment to celebrate three people who make everything run smoother at Netfor — Cindy, Stephanie, and Matt.
Thank you for everything you do. We're lucky to have you on the team. 🙌
#AdministrativeProfessionalsDay
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