@ngDesk profile picture
ngDesk @ngDesk

100% free next gen help desk platform

Joined September 2017
  • Tweets 1,800
  • Following 0
  • Followers 75
1,081 Photos and videos
ngDesk@ngDesk
3 Dec 2021
Thank you for your patience and understanding as we work to restore access to our app and web service. We’re working to get things back to normal as quickly as possible, and we apologize for any inconvenience.
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ngDesk@ngDesk
8 May 2020
With ngDesk, it is easy to keep track of tickets using different statuses and with the priority field it makes it even easier to organize tickets. #ngDesk #HelpDesk
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ngDesk@ngDesk
8 May 2020
Want to install a live chat plugin on your WordPress website? Read this blog - bit.ly/2KA5e3s #ngDesk
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ngDesk@ngDesk
8 May 2020
Monitor your ticket volume under different categories in just a click. Layouts option under Modules sidebar menu on #ngDesk allows you to create your own ticket layouts, such as Active tickets, inactive tickets, tickets assigned to particular agents, etc.
ngDesk@ngDesk
8 May 2020
Search feature on #ngDesk will allow you to search the exact data you are looking for. Click on this link to watch the video - bit.ly/35Va8kY
ngDesk@ngDesk
8 May 2020
The Internal Comments under #ngDesk allows you to share any details or observations in context to the given ticket with other agents in your team. It will not be visible to the customer and hence meant for internal circulation only.
ngDesk@ngDesk
7 May 2020
Sharing documents with the details of the issue helps your Support Team to understand the issue in faster and assist the customers quickly. #Livechat feature under #ngDesk allows both the customers and support agents to share the documents each other.
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ngDesk@ngDesk
7 May 2020
How about saving a #liveChat conversation with a support agent? The Email icon under #ngDesk Live chat widget will now allow you to save the entire Live Chat conversation to ensure that no information is missed.
ngDesk@ngDesk
7 May 2020
Customizing your Ticket view for your #CRM is now made easy with #ngDesk . You can define what fields can be visible for your customers/agents and restrict the views accordingly.
ngDesk@ngDesk
7 May 2020
Using Module option under #ngDesk, you can customize the #LiveChat Layout as well. Follow this link to know more - bit.ly/32z98kk
ngDesk@ngDesk
7 May 2020
Some basic information on Ticket Triaging under #ngDesk - bit.ly/31K2kz7
ngDesk@ngDesk
7 May 2020
Managing SLA ensures that you are providing the best #customersupport . This will definitely make your customers to stick on to your product or service. Using SLA feature under #ngDesk , you can ensure that SLA is not violated. Follow this link - bit.ly/33OVbyT
ngDesk@ngDesk
1 May 2020
You can streamline your #Customersupport functions by automating the activities using #ngDesk . Click here to know more - bit.ly/2MVQ766
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ngDesk@ngDesk
1 May 2020
Want to know how to allow #ngDesk to send emails on behalf of your domain? Watch this video on YouTube - bit.ly/2rprffk
ngDesk@ngDesk
1 May 2020
Setting the due date for the ticket is another feature on #ngDesk which helps you to set the deadline for the support request to be completed.
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ngDesk@ngDesk
1 May 2020
Providing direct link for the support request via SMS to the users under #ngDesk makes them very convenient to access the same just in a single click on their phone. This notification can be set up under Triggers.
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ngDesk@ngDesk
1 May 2020
Want to know how can you automate the ticket assigning process under #ngDesk ? Follow this link - bit.ly/365kXAV
ngDesk@ngDesk
30 Apr 2020
It is now possible to respond to your support requests and Livechats very quickly using the Premade responses feature under #ngDesk . You can store most common answers and use them to save time and get rid from the hassle of typing every time.
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ngDesk@ngDesk
30 Apr 2020
Is the product issue impacting your customer's business? If Yes, then, the issue needs to be treated on High priority. The Priority feature under #ngDesk ticket will allow you to change the priority of the request accordingly.
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ngDesk@ngDesk
30 Apr 2020
SLA feature on #ngDesk ensures that users do not violate the service commitments and preventive measures are taken to resolve tasks.
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