Joined December 2010
323 Photos and videos
4 Apr 2023
“Data is like garbage. You better know what you’re going to do with it before you collect it.” - Mark Twain. Don’t create screens that look like garbage. Read our tips for designing data-dense screens bit.ly/3S9T4QL

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31 Mar 2023
The travel industry has its own set of KPIs you can track in hopes of improving your UX. But in your quest for the magic metrics that’ll convince stakeholders to invest in #uxdesign, it’s time to get back to basics with 3 KPIs that shouldn’t be ignored. bit.ly/42QWjBA

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30 Mar 2023
We’re sharing tips to help you avoid investing in a system no one will use, or sinking even more money into costly Design System re-works. Not to be dramatic, but this 25-minute podcast could save your company a lot of 💰💰💰💰!! bit.ly/3x4okHa

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27 Mar 2023
We are a remote distributed team. We take a lot of flights and have a lot of opinions about #Travel customer experiences. This week we break down #Delta’s new free Wifi product. bit.ly/40bt0HQ

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24 Mar 2023
Product Leaders, how much do you consider a user’s cognitive load when creating experiences? It’s not always easy to account for - it varies wildly and is difficult to predict, but could have a huge impact on how your customers feel about your brand. bit.ly/3lxS1xR

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22 Mar 2023
Waiting for the inflection point between posts like "AI is going to have a greater impact than you can imagine" and "Obviously you overestimated how much of an impact AI would have" by sticking to posts like "AI is a technology" and "The A stands for artificial"
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22 Mar 2023
Air travel is a HUGE source of greenhouse gas. Feels like we should be giving a lot more attention to efforts to figure out hydrogen-fueled planes. hydrogen.aero/

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21 Mar 2023
Film critics review movies; Nine Labs' team of psychologists, strategists, and designers reviews travel user experiences. Hit us up, and we'll give your product a star rating, too. #travelUX #airlines ninelabs.com/airline-usabili…

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Nine Labs retweeted
20 Mar 2023
At the beginning of each UX project, there are ONLY 3 questions I ask in the first meeting: Who is it for (the audience)? Why will they use it (the goal)? How will they use it (the context of use)? Keep it LEAN and SIMPLE. Don't overengineer it.
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20 Mar 2023
Three iconic airlines
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Nine Labs retweeted
When your PMs start making design decisions without you
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16 Mar 2023
When looking at AI's emerging capabilities, it's tempting to marvel at its power and stop there. We need to spend more time answering the question, "So what?" Is it solving a real problem? Is it bettering the human condition?
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Nine Labs retweeted
Asking our users to design solutions - "what features would you like us to build?" - is an awful idea. Asking their managers - "what features should we build for your teams?" - is an even worse idea.
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15 Mar 2023
We know there’s fierce competition for the best talent. Stop & strategize. What kind of designer do you really need on your side? Hiring the wrong one is worse than not hiring at all. Here's how to match your design team to your business needs: bit.ly/3YPj6ul

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Nine Labs retweeted
7 qualities of a great leader: -Vision -Confidence to take on the world -Inspires loyalty in their minions -A cool catchphrase -2 or more health bars -Second, more powerful form they can transform into -Secret base that instantly begins to fall apart when they are defeated
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Another colleague asking: what are you supposed to put on a user journey map? There is no "supposed." What do you want to understand? What do you want to communicate? Adapt the tool to fit your needs rather than fitting your needs to the tool.
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22 Oct 2020
The more jargon and buzz words you use in explaining a concept or idea, the less likely you are to fully understand it. Challenge yourself to come with a simple layman explanation for complex topics and automatically, you will increase your understanding of the topic
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9 Mar 2023
Lotta people out here talking about prioritization without being willing to acknowledge that prioritizing means choosing the (sometimes cool, interesting, useful) things that you WON'T do.
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9 Mar 2023
Real strategy means being brutally discriminating and honest. Putting a feature into an infinite backlog where it will never actually be implemented is unfair to your users AND your team.
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