Do you know who has access to your documents?

1/ Today we’re introducing @Dropbox Dash for Business! Dash lets you search across all your work apps from one place, combining AI-powered universal search and organization with universal access control. 🧵👇

It was so clear to me that @hnshah and the Nira crew were onto something big and I’m so happy that stars aligned for us to finally work together. One of the hardest things was keeping my mouth shut about it 😊 Glad we can finally pull back the curtain! Nira is a cornerstone of everything we launched today with Dash for Business and it’s been a joy working with you, Marie, Steve, and the team. And as we all know there’s so much more ahead! 🥂🚀

Every AI work assistant that has access to company data is highly likely to leak data unexpectedly if someone simply asks for the data. No prompt injection required. This is going to become blatantly clear as more companies try to roll out these assistants and usage increases.

At Nira, we began with a vision to solve enterprise search challenges. Over time, our focus evolved and we pivoted to tackle some of the most pressing security issues facing organizations today. After four years of building a cybersecurity platform that IT and Security teams trust, I’m excited to announce that Nira has been acquired by @Dropbox. This marks a significant milestone for us, and I couldn’t be prouder of the product that we have built and how much our team accomplished. Here’s the message we just sent to our customers:

Federated access control across apps and the assets stored in them is the future of data security. This will be primarily driven by AI adoption at companies.

Customer obsession can start before you write a single line of code. Let me explain. When you keep hearing the same problems over and over again, you can’t help but start to develop empathy and compassion for your future customers. That empathy can quickly turn into customer obsession. For Nira this happened soon after the IT teams we spoke with all kept telling us the same things. "We need something that doesn't just monitor our systems, but actually helps us fix problems." "We need something that deeply integrates with our existing tools and doesn't just sit on top of them." "We need a tool that provides real value and isn't just another chore to manage." “We want a tool that doesn't require a PhD to use." IT managers, directors, and even CIOs would share these sentiments with us multiple times per week. The tools that existed for IT, they told us, were woefully inadequate. And they wanted us to make something that solved their problems, but that was ten times better than the rest of the tools that were out there. They wanted a platform that was intuitive, easy to use. And frankly, actually worked as they expected. We set out to build a product that would address these pain points better than any tool available in the market. We didn't want to create yet another administrative tool for IT to wrangle. The goal was to build a platform that was truly innovative and deep in its capabilities. To do this, we talked to as many IT professionals as we could to understand why products in the market failed and succeeded. We heard story after story of how difficult it was to accomplish even simple tasks in other tools. Then we went further. Our research included analyzing job descriptions of IT roles to make sure we understood what each role (i.e. Senior Manager, CIO) was responsible for and how it related to our product. We also dug for insights within reviews of both small and large cybersecurity products. What we learned consistently backed up what we had originally heard from IT teams. These insights were all poured into hundreds of pages in Google Docs and Sheets. It was the foundational work that informed what Nira has become. Reviewing it regularly has helped clarify our roadmap time and time again. Today, customers tell us that Nira is intuitive, powerful, and truly different from anything else that is out there. Customer obsession before writing a single line of code is how we got here. That leads me to a question for you. We’re all users of so many different physical and digital products. From our favorite note taking app or device, to our cars or the software we use at work to make our lives easier. So here’s something to ponder. When was the last time you felt like a product you used was built out of customer obsession? How did it make you feel?

Just realized that we added 3 new significant features to the @niradotcom product in December alone. We're ready for 2023. It's going to be lit.

We just shipped a little refresh of our @niradotcom homepage nira.com

A @niradotcom customer reaction to a feature we just shipped that they requested a few weeks ago: “This was a nightmare, now that nightmare has pretty much gone away.” This type of sentiment means you have product/market fit and the customers are pulling the product out of you.

In security, logging and alerting without action is the equivalent of “thoughts and prayers”.

Security is everyone’s job at a company.

I wrote about the history of Dropbox and where it can go next. I was a very early user. It felt like a trip down memory lane. nira.com/dropbox-history/

What do top companies want in a CIO? It may not be what you think. Successful CIOs need more than great tech to take a seat at the executive table. Here’s what aspiring execs should know: nira.com/cio-responsibilitie…

Testing our first @SlackHQ integration at @niradotcom and I’m impressed at what can be done with Slack modals now. We were able to mimic our in-app modals almost exactly. Nira customers are going to be very happy =)

Just heard from a @niradotcom customer: “I would recommend Nira to anyone using Google Workspace, hands down... I consider it an essential tool. If you’re going to be using Google Drive on a large basis... It’s peace of mind. I know I don’t need to worry. It’s taken care of.”