This is funny but my experience with IT has been:
Hello I am unable to see or manipulate images or edit text boxes in this markup software. I have tried multiple fixes and need help.
3 weeks go by.
They uninstall/reinstall the software. It still does not work. Ticket closed.
User called me this morning saying their mouse "isn't working right."
I remote in. The mouse is fine. Their entire desktop is covered in 847 icons. Files, shortcuts, folders, screenshots, downloads, all just... everywhere. No organization.
I ask when the last time they organized it was.
They say "organized?"
I tell them to move everything into a folder.
They ask if I can do it remotely.
I say yes, but they should learn to do this themselves.
They say "that's what I'm paying you for."
I select all 847 items and drag them to the trash.
I tell them their mouse should work better now.
They say it does work better.
I close the ticket.
They'll realize what I did in about three days when they can't find anything. They'll call me panicking.
I'll tell them everything's in the Recycle Bin for 30 more days and I can restore it if they ask nicely.
I know they won't ask nicely. They'll demand it.
But I'll restore it anyway, and that will close another ticket, which gets me closer to my bonus.
It's 11:00 AM. I have 23 more tickets. None of them are real problems.
I'm going to lunch.