Starbucks main AI use case is finding right sequence to serve 4 types of orders: counter, pick-up, delivery and drive-thru.
Huge logistical challenge and why it spent $450m on a project (Siren System) to remake the bar layout.
Starbucks makes $1B extra a year if each of its 40,000 store serves only 5 more drinks a day.
This video shows the optimized layout with key ingredients (pumps, caffeine, dairy, ice) placed in a certain order.
A major reason for the makeover is that there are 380B potential drink combinations at Starbucks. And orders have gotten so ridiculously elaborate, that the average wait time is 5 minutes.
Take a Mocha Frappuccino:
▫️Under the old system, it takes 16 steps and 87 seconds
▫️Under Siren System, it will be 14 steps and 36 seconds.
Helps the baristas manage the crazy volume of orders from app and in-person.
The Siren System initiative was started under Starbucks previous CEO. If the new AI initiative can actually prioritize the orders correctly, it’ll remove bottlenecks and reduce wait times.
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More Siren System:
bloomberg.com/news/features/…
Starbucks AI:
fortune.com/2025/10/16/starb…