Purpose-built AI agents. One CX platform.
Joined March 2017
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559 Photos and videos
Jun 12
Scroll through LinkedIn and you'd think building an AI agent is a weekend project. It's not.
The model is less than 10% of the work. For this installment of Forward Deployed Friday, Rhea Patel shares what transitioning from QA into enterprise AI deployment actually taught her.
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Jun 11
Building enterprise AI agents shouldn't take weeks.
Agent CoBuilder translates business intent into agent configuration — SOPs, conversational flows, decision branches, and tool connections — all in a governed, testable workspace.
Less manual flow-building. More control.
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Jun 10
It's our favorite time of year. 🎰 CCW Las Vegas is almost here and ObserveAI will be at Booth #332.
5,000 CX pros. Two speaking sessions. A Maze Runner challenge with Meta Glasses on the line. Live demos.
AI Agents that do the work, not just assist with it.
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Jun 9
The best AI rollouts don't start with leadership mandates — they start with frontline teams. 💡
Remove friction, let team members be present for the moments that matter, and watch them become AI's biggest advocates.
Hear more from Sarah Wright of ResMed: pages.observe.ai/impact-seri…
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Jun 8
Big news: Observe.AI has been accepted to Interspeech 2026 — one of the world's leading speech research conferences.
Our paper: "MACE: Multi-Agent Companion Environment for Real-Time Entity Extraction from Spoken Dialogues"
Here's why it matters 👇
ALT https://www.observe.ai/blog/why-real-time-ai-for-frontline-teams-requires-a-multi-agent-architecture
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Jun 8
Real-time AI for frontline teams isn't just a model problem. It's an architecture problem.
MACE uses purpose-built sub-agents — each handling a specific job over a shared live transcript — without ever touching the voice path.
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Jun 8
This is how we think about production-grade AI at Observe.AI: not impressive demos, but systems that work reliably across millions of real conversations.
Read the full breakdown → observe.ai/blog/why-real-tim…
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8 Jul 2025
Are we solving real contact center pain — or just chasing buzz?
At a time when GenAI is everywhere (and let’s be honest — press releases are flying), Vache laid it out clearly: it's not about what’s trending. It’s about what’s actually working.
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8 Jul 2025
Healthcare contact centers are facing a major transformation in 2025. In our latest trends report, we explore the top 3 innovations that are redefining the contact center’s role in healthcare—and what it takes to stay ahead.
📖 Read the full blog: observe.ai/blog/3-healthcare…
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7 Jul 2025
Don’t try to boil the ocean with automation. When it comes to AI and customer service, aiming for 100% automation isn’t just unrealistic—it’s risky.
🎥 Watch the full video to hear the expert take: observeai.pathfactory.com/cc…
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3 Jul 2025
This time of year always brings higher volumes, tougher questions, and more pressure on support teams to deliver.
📈 If you’re navigating a seasonal spike, this is a must-watch: observeai.pathfactory.com/im…
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3 Jul 2025
Most contact centers still treat AI and human agents as separate worlds — with different standards for training, oversight, and accountability.
What if we evaluated, coached, and supported all agents the same way?
👉 Read the full blog: observe.ai/blog/how-to-build…
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2 Jul 2025
In a world racing toward automation, many contact centers are doubling down on something unexpected: deeper human-led quality evaluations.
At CCW Las Vegas, Vache Moroyan shares how the real breakthrough lies in blending automation with human insight to drive performance.
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2 Jul 2025
When your business runs on live events, every call counts & for Freeman calls were piling up. By switching to Post-Interaction AI, Freeman now reviews 100% of customer conversations, giving their agents real coaching, backed by data.
Read the story: observe.ai/blog/freeman?utm_…
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18 Jun 2025
Live from Marina Bay Sands, Singapore — our CEO, Swapnil Jain, joined the global conversation on the future of AI at SuperAI 2025! 🌍
Big thanks to the SuperAI team for bringing together such an inspiring panel! 🚀
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2 Jun 2025
We are excited to announce that we have been assessed and categorized in the CMP Research Prism for Automated QA/QM as a Pioneer provider.
Thank you to our customers and partners for trusting us on this journey. 🙌
Learn more here: observe.ai/blog/observe-ai-n…
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22 May 2025
Headed to Customer Contact Week Las Vegas? Make your first call to the CCW Concierge—sponsored by Observe.AI! ☎️
Whether you need help navigating the event, booking meetings, or finding the best sessions—we’ve got your back.
👉 Learn more: observe.ai/ccw-vegas?utm_sou…
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