We're here to help from 8am-6pm AEDT Mon-Fri (excl. public holidays). You can also call us on 13 24 61. For industry news follow @OriginEnergy
Joined May 2011
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2 Dec 2024
If you're authenticated - logged into your My Account or the app - you'll just need to tick the boxes of the notifications you wish to opt out of. (2/3)
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2 Dec 2024
If you're not a customer, we also ask you to fill in the form you shared, this is because we require all of the details to remove you. We've shared your feedback with our Digital team though to see how we may be able to streamline this process. (3/3)
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5 Sep 2024
We know many Aussies are feeling the pinch with cost-of-living pressures, and we've spent $90M over the last 3 years supporting vulnerable customers, and we'll spend $50M over the coming year to continue to provide support. (2/3)
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5 Sep 2024
We also have a range of support available, including our Power On Plan, as well as helping people access government grants and financial counsellors. You can learn more here: spr.ly/6018W1G1o (3/3)
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16 Aug 2024
Hi Olive, we've spent more than $90M to support vulnerable customers over the last three years, and we'll spend up to $50 million to continue to provide support over the coming year. (1/2)
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16 Aug 2024
We encourage anyone needing support with their energy bill to reach out to us so we can help. (2/2)
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16 Aug 2024
Hi Nevin, we've spent more than $90M to support vulnerable customers over the last three years, and we'll spend up to $50M to continue to provide support over the coming year. (1/2)
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16 Aug 2024
We encourage anyone needing support with their energy bill to reach out to us so we can help. If you're an Origin customer, please send us a DM with your details so we can ensure you're getting the support you need. (2/2)
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16 Aug 2024
Hi Glinda, we've spent more than $90M to support vulnerable customers over the last three years, and we'll spend up to $50M to continue to provide support over the coming year. (1/2)
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16 Aug 2024
We encourage anyone needing support with their energy bill to reach out to us so we can help.(2/2)
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16 Aug 2024
Hi Stevie, we've spent more than $90M to support vulnerable customers over the last three years, and we'll spend up to $50 million to continue to provide support over the coming year. (1/2)
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16 Aug 2024
We encourage anyone needing support with their energy bill to reach out to us so we can help. (2/2)
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14 Aug 2023
Thanks for reaching out. There's been no change to the availability of Centrepay as a payment method – any eligible customer can still set up a Centrepay arrangement on their active account with Origin. (1/2)
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14 Aug 2023
Where Centrepay customers are accumulating too much credit on their account - in excess of forecasted bills - we're required by the Centrepay Policy to contact you to arrange a refund of the excess credit amount. Please send us a DM if there's anything we can help with. (2/2)
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19 Jun 2023
We're protecting the most vulnerable customers in our Power On hardship program by shielding them from these price changes, so they won’t be impacted. (3/4)
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19 Jun 2023
We’ll spend up to $45 million over the next 12 months to provide support to customers in hardship, in addition to the $30m in payment support we've provided over the past year. We encourage anyone having trouble paying their energy bills to send us a DM so we can help. (4/4)
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6 Apr 2023
Public holiday hours: Our customer care teams are taking a break from Friday the 7th of April until Monday the 10th of April inclusive. You can find emergency and power outage info here: bit.ly/2ROhhjx
Wishing you all a happy Easter long weekend 🐰
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4 Oct 2022
Hi Robyn, we're really concerned to hear this and would love like to get this sorted for you. Could you send us through a DM with your account details and nature of the enquiry and we'll get the right person onto this for you. Thanks^KT.
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3 Aug 2022
Hi, we're sorry to hear that your account has been closed in error and would like to have that further investigated. So that we can further assist you can you please DM us the details along with your contact number. Thanks ^PK.
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3 Aug 2022
We would also encourage you to remove this tweet due to the privacy risk associated with sharing your details publicly. Please shoot us a DM at your earliest convenience and we'll arrange for an expert to get in touch. Thanks ^KL
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26 Jul 2022
There are processes in place to prevent customers from receiving bills based on estimated reads when we become aware their property or meter has been damaged, but in the case of Ms Buckland, we made a mistake, and we're sorry. (1/2)
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26 Jul 2022
We should have cancelled her account when she called in April, which would have avoided her receiving any further bills. We're now fixing this and providing her some compensation for the inconvenience caused. (2/2)
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17 Jul 2022
Over the past year, the cost of energy in the periods that solar is producing & exporting, is generally much lower and at times even negative. It’s this dynamic that means FIT rates and the grid cost of energy aren’t moving in the same way or at the same time (2/3)
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17 Jul 2022
the updated rate reflects these movements. You can learn more here: bit.ly/3uVkIq6 (3/3)
22 Jun 2022
Hi, our 1 July price changes for ACT reflect the higher cost of producing and purchasing energy, driven by factors including power plant outages and a global spike in coal and gas costs. (1/2)
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22 Jun 2022
The price changes that ICAC announced recently only apply to customers on ActewAGL’s electricity standing offer tariffs – the only price regulated tariffs in ACT. (2/2)
26 May 2022
For all other customers, we're currently reviewing our prices, mindful of the current cost of living pressures being felt by many Australians, and will communicate these soon. (2/3)
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26 May 2022
We encourage anyone needing support with their bills to reach out to us via DM. You can also make sure you’re on the best plan for your household here: bit.ly/3MQhnj7 (3/3)