The world's leading outsourcing marketplace and advisory.
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The OA500 2026 Report — now live.
Methodology, data, and the biggest shifts across the global outsourcing industry.
Read it: outsourceaccelerator.com/oa5…
#OA500 #OA500_2026 #BPO
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India became the world's back office through BPO in the 1990s, evolved into knowledge process outsourcing in the 2010s, and built a GCC ecosystem for multinationals in the decade after. A fourth category is now emerging: physical AI data services — the collection, annotation, and governance of real-world footage that trains the next generation of robots. #GoneGlobal #FutureOfWork #Outsourcing
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Infosys and the French Tennis Federation have extended their Roland-Garros technology partnership through 2031 with three new AI-powered fan experience tools built on the Infosys Topaz platform — including Rolly, an AI StatsBot; Rally, a humanoid robot with live predictions; and Momentum, a real-time match dynamics tracker.
#InsideOutsourcing #Mergers #Acquisitions #Outsourcing
news.outsourceaccelerator.co…
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A Mercer survey of nearly 12,000 executives, HR leaders, and employees worldwide found 99% of executives expect AI to reduce headcount in the next two years — while only 19% of HR leaders account for AI's emotional impact in their workforce plans. #GoneGlobal #FutureOfWork #Outsourcing
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Fifty-seven percent of health plan members reported worsening healthcare experiences over the past year — a finding connected to persistent staffing shortages, fragmented access, and uneven automation adoption across health systems. #GoneGlobalHealthcare #Healthcare #Outsourcing
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Tech companies including Wix, Block, Snap, and Atlassian have all cited AI in announcing recent layoffs — but an MIT Sloan professor emeritus says executives have been citing technology to justify workforce reductions for 20 years. #GoneGlobal #FutureOfWork #Outsourcing
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Avaya and Avatarin announced a strategic partnership combining Avaya's Infinity CX platform with avatarin's One Intelligence platform to extend agentic AI customer experience into physical service environments. The integration uses Model Context Protocol (MCP) technology to preserve context as customers move between digital, physical, and human service interactions.
#InsideOutsourcing #Mergers #Acquisitions #Outsourcing
news.outsourceaccelerator.co…
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With the EU Pay Transparency Directive's June 7 transposition deadline, only Slovakia and Italy have adopted comprehensive implementing legislation — while 11 of 27 member states have not published even a public draft. #GoneGlobal #FutureOfWork #Outsourcing
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U.S. health systems are collecting just 31 cents of every dollar billed to patients — a 69-cent gap that a new PayZen survey of 205 revenue cycle leaders says most health systems are only now beginning to address. #GoneGlobalHealthcare #Healthcare #Outsourcing
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A working paper from Warwick's CAGE Research Center finds that generative AI's apparent effect on junior hiring collapses to near zero when work-from-home adoption is controlled — directly challenging research that attributed the entry-level hiring decline to AI. #GoneGlobal #FutureOfWork #Outsourcing
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Concentrix has achieved Platinum status in NICE's 360 Partner Program — deepening its collaboration with NICE on agentic AI deployment in regulated enterprise environments. The partnership combines NICE Cognigy's agentic AI platform with Concentrix's integration and data operations expertise to deliver AI agents that resolve customer issues end-to-end across voice and chat.
#InsideOutsourcing #Mergers #Acquisitions #Outsourcing
news.outsourceaccelerator.co…
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Work-from-home arrangements are a stronger driver of declining entry-level hiring than AI, according to a new study analyzing 243 million new hire records and 407 million job postings across the US, UK, Canada, and Australia from 2017 to 2025. #GoneGlobal #FutureOfWork #Outsourcing
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Patients are being hospitalized after telehealth providers prescribed compounded GLP-1 weight loss drugs at dosing errors of up to nine times the recommended starting amount, a KFF Health News investigation found. One patient was hospitalized within 24 hours of her first injection, prescribed at nearly nine times the typical starting dose. #GoneGlobalHealthcare #Healthcare #Outsourcing
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Box CEO Aaron Levie has a name for the pattern behind 2026's AI-driven layoffs: "AI psychosis" — a condition he says afflicts executives who see only AI's best-case demos while disconnected from the operational complexity of deploying it at scale. #GoneGlobal #FutureOfWork #Outsourcing
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TP (formerly Teleperformance) has expanded its TP.ai Data Services across eight Asia-Pacific markets — Singapore, Malaysia, Indonesia, Thailand, China, Japan, South Korea, and Vietnam — deploying specialized AI practitioners in each market to deliver data collection, annotation, labeling, and model evaluation.
#InsideOutsourcing #Mergers #Acquisitions #Outsourcing
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Zillow's job applications quadrupled after the company went remote-first under its "CloudHQ" model — a result CEO Jeremy Wacksman attributes to expanding the talent pool across all 50 states while major tech rivals enforce return-to-office mandates. #GoneGlobal #FutureOfWork #Outsourcing
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A practicing neurocritical care physician and neurosurgery professor argues the United States is misdiagnosing its physician shortage — and that AI tools targeting productivity miss the underlying problem entirely. Dr. Marc Ayoub says the framing of a physician shortage obscures the real issue. #GoneGlobalHealthcare #Healthcare #Outsourcing
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Eighty-one percent of US CEOs expect a fellow executive to lose their job over a failed AI strategy this year, according to a Dataiku and Harris Poll survey of 900 CEOs — with 72% also reporting board pressure to prove AI-driven ROI. #GoneGlobal #FutureOfWork #Outsourcing
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Ubase Group, South Korea's largest AI contact center company, has agreed to acquire Return Zero — a domestic voice AI startup with industry-leading speech-to-text and real-time processing capabilities. The deal gives Ubase full in-house ownership of every layer in its AICC delivery stack.
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Federal regulators finalized a rule cutting the arbitration fee for medical billing disputes from $115 to $15 — taking effect within days under the No Surprises Act. The Federal Independent Dispute Resolution (IDR) Operations Final Rule sets the new $15 administrative fee per dispute, five days after publication in the Federal Register. #GoneGlobalHealthcare #Healthcare #Outsourcing
news.outsourceaccelerator.co…
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OpenAI CEO Sam Altman said he was wrong about AI's near-term impact on employment — walking back years of warnings about mass white-collar job displacement at a Commonwealth Bank of Australia conference in Sydney.
#GoneGlobal #FutureOfWork #Outsourcing
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