AI is the best customer service and I just had an experience that highlights it perfectly. Got called by a company, left me a message, I call back and talk to an older Hispanic lady with broken English (nothing against her personally). She asked for my agreement number, I had to give it to her twice, was put on hold for 3 minutes, she couldn’t find any info because agreement was too old past original end date (even though it’s still currently active due to extensions), she tells me she can’t help me and tells me to come in person to a location
Total call time about 15 minutes, 20 minutes including first hold time before employee picked up, literally no help, broken English, need to repeat myself, was on hold for roughly 1/3 the time I was on the phone
I know the company’s number for their AI agent, I call the AI agent. I talk to an LLM, it pulls up all my details, breaks down original, extensions, estimates additional fees. I ask about 10 questions, each answer is given to me in 5-10 seconds, it gives me everything I ask for accurately, it does math for me at the end using specific inputs at my request which is clearly not a preset structure but true natural language processing, entire call takes 3-4 minutes
It’s not even close. I never want to talk to another customer service human again unless it’s a high level professional. I love AI