Just got back from the ICU where my grandmother is still being treated, and seeing multiple media channels reporting Air India Media’s supposed official statement. @AirIndia, in an effort to work constructively with you to address the management failures at T3 Delhi Airport, I’m addressing the below inconsistent/incorrect statements. Let’s not misconstrue factual statements and instead direct our efforts to course correct, thereby preventing such an unnecessary and lamentable incident from happening in the future. Again, the intent is not to sensationalize, and I have kept an open line of communication with only the Air India’s Social Media and Online Reputation Management Lead (not taking any names). Even though there are multiple media requests, I will refrain from engaging. * Raj Pasricha (my grandmother) did not on her own accord decide to walk but was forced to, as there was no buggy available at the terminal from car drop-off to PRM desk located near air India ticketing office. Even with a pre-booked, registered and confirmed wheelchair, there was no prioritization given to the family at PRM desk and there was no confirmed waiting time from the desk. PRM desk was agnostic to the departure time. Air India Policy Excerpt Outside of this incident: Would request the management to factor that if a differently abled person were to be travelling alone, is the expectation that they would need somehow reach the PRM desk (across 3 parallel drop-off lanes) on their own, there being no Buggy services available * Incorrect claim of airport officials immediately attending to IP “upon noticing the incident”: AI staff unfortunately did not help with either recovering the IP from the floor nor did they call MI room for first aid when requested by the family member. Instead, the family member was pointed to MI room to self-seek medical first aid personnel. * Incorrect claim of family rejecting doctors offer for additional medical attention: Apart from first aid given to help with the bleeding lip, the forehead injury was not attended to. No report of her condition/fit to travel was shared with us to ascertain her ability fly, in fact AI staff facilitated fast track boarding. Please corroborate these statements with CCTV footage, which would clearly agree with the above. Happy to connect with Air India Management in-person/over call to work towards bringing about a positive outcome from this incident. @DGCAIndia @MoCA_GoI @TataCompanies @tatatrusts @RamMNK @KanchanGupta @rajeshdogra7 @AndrewTAviation