Official support for @paystack! Helping African merchants accept payments from anyone, anywhere in the world ❤️💪🏿
Joined January 2018
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20 Apr 2020
Hello team, you can now check what business debited you when you receive a debit alert that simply has PAYSTACK as the narration. Look up the details of your transaction at paystack.com/lookup ❤️
🚀 Have you ever received a Paystack debit alert for a transaction you don't recognise?
Say hello to Transaction Lookup, a new tool that helps you quickly look up which business debited you.
paystack.com/blog/product/tr…
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18 Mar 2025
Hi there, we just sent you a DM. Kindly respond with the details of what you need help with so we can assist.
18 Mar 2025
Who uses Paystack ?
I’m having some issues
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Need assistance with your Paystack account?
You can reach us via:
• Twitter DM @paystacksupport
• Live chat on the Paystack Dashboard
• Our support contact form 📃 paystack.com/contact/support
Our support team is always happy to help 🚀
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3 Sep 2024
[status] Scheduled (Sep 7, 2024, 03:00 CET): We've scheduled an essential maintenance exercise to upgrade our databases, ensuring improved security and reliability.
This exercise will require the Paystack platform to be offline for … stspg.io/6v36ynxj8jkn?u=vp0k…
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7 Sep 2024
[status] Verifying: The maintenance activity is complete, and the platform is back online. We're now in the monitoring phase to ensure everything is stable. stspg.io/6v36ynxj8jkn?u=hwpv…
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7 Sep 2024
[status] Completed: All services have been restored and are operational. We’re marking this activity as successful and complete. stspg.io/6v36ynxj8jkn?u=qyl8…
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23 May 2024
[status] Investigating: We have identified an issue causing payments to fail on Storefront. Our team is working on a fix, and this should be resolved shortly. We sincerely apologize for any disruption this has caused affected business… stspg.io/lklyxc7nyk3q?u=83w0…
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14 May 2024
[status] Investigating: Transfers to bank accounts in Nigeria might experience a slight delay due to downtime from one of our technical partners.
There might also be a delay in confirming deposits for transactions, top-ups and paym… stspg.io/v3khdtxwqptx?u=s86l…
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7 May 2024
[status] Identified: Transfers to bank accounts in Nigeria might experience a slight delay due to downtime from one of our technical partners.
There might also be a delay in confirming deposits for transactions, top-ups and payments… stspg.io/mj134t3cfqt6?u=p25r…
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15 Mar 2024
Hi team, we’re currently experiencing a high volume of support requests, resulting from the network downtimes.
Please rest assured that we’re working to resolve each request as quickly as possible 💙
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14 Mar 2024
Hi team,
Some of our 3rd-party network partners in Nigeria, Ghana, and South Africa are down, impacting some of our services.
We’ll let you know once all channels are fully restored.
Please see our status page for more context 💙
status.paystack.com
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20 Feb 2024
Hi Roy! Thanks for reaching out. Kindly send us a DM so we can share some information regarding these transactions and assist you. We'll be on the lookout for your DM.
18 Feb 2024
@hitlistncruzin @fccpcnigeria @paystack Are you guys real? I am paid twice got debited #70 twice as against the #50 stated without it reflecting in my wallet.
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9 Feb 2024
Hi Omosayansi, thanks for reaching out. So we can assist you, kindly share the details of the failed payments with us via DM so we can assist.
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Have you registered for today’s live demo?
Join us today to see the Paystack platform in action, and get answers to all your questions about how to get started ⚡️
⏰ 3 pm (GMT) / 4 pm (WAT)
Book your free seat 👇🏾
app.livestorm.co/paystack/li…
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Hi friends 👋🏾
If you're in Abidjan for AFCON, you're invited to this evening's mixer with our friends from Tech Republic. Come say hello!
📆 Thurs, Feb 8
⏰ 6 pm (GMT)
RSVP here 👇🏾 #AFCON2024
lu.ma/qlhidsvf
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8 Feb 2024
Hi Omosayansi! Thanks for reaching out. Could you kindly send us a DM so we can take a look at the transaction attempts and appropriately advise?
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Hey folks 👋🏽
If you’re curious about all the ways Paystack can support your business, join our live demo tomorrow.
Come prepared with all your questions, we look forward to seeing you 💙
📅 Thursday, January 25
⏰ 3 pm (GMT) / 4 pm (WAT)
RSVP here 👇🏾
app.livestorm.co/paystack/li…
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Hi team 👋🏽
Curious about what to do in the event of a data breach?
Join us tomorrow at our webinar where data protection experts will share insights into data privacy best practices that can protect your business 🔐
⏰ 3 PM WAT / 2 PM GMT
RSVP 👇🏾
app.livestorm.co/paystack/pr…
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