PI KYC STUCK π€
DO THESE 3 STEPS IMMEDIATELY! π€π²
A large number of Pi Network users are currently experiencing a long-term KYC pending issue where the screen gets stuck on an orange loading page displaying the message:
βWe are processing your dataβ
(The community commonly calls this the βorange screen stuckβ issue.)
This is currently one of the most common problems during the Pi Network identity verification process.
In most cases, this is NOT caused by intentional violations from the user. It is usually related to:
- an overloaded global verification queue,
- identity data conflicts,
- KYC session synchronization errors,
- or AI verification confidence scores that are not high enough for automatic approval.
π This status usually appears when the automated verification system cannot fully complete the identity matching process, or when the KYC session is moved into manual review because the AI confidence score is considered insufficient.
Instead of waiting passively, Pioneers should proactively follow the complete 3-step process below to submit a direct review request to the Pi Core Team support system.
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β οΈ Important Things to Understand Before Proceeding
Submitting a support ticket does NOT guarantee that your KYC will automatically be restored.
Pi Core Team may still:
- request additional information,
- keep the application under review,
- or reject the request if the system detects policy violations or suspicious identity data.
Users should follow the process correctly, provide truthful information, and patiently wait for the system review.
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STEP 1: Check Eligibility on the Official KYC Information Page
π Official Website:
minepi.com/kyc-application-aβ¦
π― Purpose
This official page displays:
- KYC eligibility requirements,
- algorithm-related policies,
- and security warnings from Pi Core Team.
Users should review this page to determine:
- whether the account is eligible for KYC,
- whether any system rules may have been violated,
- and whether creating a support ticket is appropriate.
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π Things You Should Verify
1. Check Mining Sessions
Your account must complete at least:
- 30 mining sessions (30 lightning days)
before becoming basically eligible for KYC access.
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2. Check for Risky Behaviors That May Trigger the Algorithm
Make sure your account:
- does NOT use emulators,
- does NOT frequently log into multiple accounts on the same device,
- does NOT constantly change devices or IP addresses,
- does NOT repeatedly use VPNs to switch countries.
These behaviors may cause the system to:
- flag the account as a bot,
- suspect fake account activity,
- or place the KYC into prolonged manual review.
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3. Verify Your Correct Pi Username
π Many users confuse:
- display names,
- nicknames,
- and the actual Pi username.
A valid Pi username is usually:
- written without spaces,
- without special accents,
- and without the β@β symbol.
Check directly inside:
Pi App β Profile
to avoid entering the wrong username when submitting the ticket.
π NEXT PART IN THE COMMENTS BELOW π