Here are the details:
Key Points from the Articles on VFS Global Visa Operations
- European Union inspection reports (2020–2025) from 20 member states identified multiple operational lapses at VFS Global visa application centres, particularly in India (New Delhi, Mumbai, Ahmedabad, Chandigarh, and Jalandhar).
- Personal and biometric data were mishandled, including storage on unencrypted CDs, transmission via open email, and failure to destroy records older than the stipulated period, resulting in non-compliance with GDPR data-protection requirements.
- Communication regarding optional value-added services (such as premium lounges, courier delivery, and extended hours) was deemed misleading, with fees not clearly presented as non-mandatory and unrelated to visa approval.
- Additional irregularities included visa shopping by agents, sale of fake appointments and documents, high no-show rates, and improper retention of passports.
- A separate investigative report characterises VFS Global as a “visa empire” that outsources visa processing for 71 governments, deriving significant revenue growth—profits quadrupled from 2017 to 2024—primarily from high-margin optional services (approximately 30 % of total revenue).
- Staff sales incentives and aggressive upselling practices have been linked to pressure on applicants, especially from countries with weaker passports, raising concerns about profiteering and the privatisation of border-control functions.
- VFS Global has rejected allegations of improper conduct, stating that its operations are subject to rigorous governmental oversight and that remedial measures have been implemented where required.
Statement of VFS:
lighthousereports.com/wp-con…
Source:
indianexpress.com/article/ex…
lighthousereports.com/invest…
CO-PUBLICATIONS:
The Indian Express:
indianexpress.com/article/ex…
The Indian Express:
indianexpress.com/article/ex…
The Indian Express:
indianexpress.com/article/ex…
News24:
news24.com/business/companie…
Politico:
politico.eu/article/how-a-co…
Kisa Dalga:
kisadalga.net/haber/arastirm…