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Pinned Tweet
12 Jan 2022
📣 Prodsight is now @playvoxcx Customer #AI! Get strategic, actionable insights from every interaction and empower your #CX team to connect with your customers.
Learn more 💡 bit.ly/33l7fgv
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Prodsight retweeted
12 Jan 2022
🙌 We're so excited to welcome @Prodsight into the Playvox family! This powerful tool empowers your #CustServ team with actionable insights based on real customer interactions.
Learn more about Customer #AI ✨ bit.ly/33l7fgv
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12 Jan 2022
We're excited to announce that @prodsight has been acquired by @Playvox, the leading provider of workforce engagement management solutions 🍾 . Prodsight will become Playvox Customer AI, and our roadmap is more ambitious than ever on.prodsight.ai/3GsBXD6
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#marketingtwitter & #CustomerCare pros!, you've got questions, and we've got answers. Join nonfik and @BeaconsPoint for an hour of problem solving Tues Oct 26 as we dive into the lessons in @prodsight ebook How to Be Heard
Sign up here: buff.ly/3DDoqGT
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22 Sep 2021
.@MeetDaye uses @Prodsight to inform product decisions and help generate a monthly report that the rest of the team relies on. See how they do it: on.prodsight.ai/3iC9m3u
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14 Sep 2021
“We relied heavily on sales conversations and feedback from the success team, which biased the persona we were listening to.”
Learn how Prodsight is helping @Veeqo not leave any customer data on the table.
on.prodsight.ai/3iplXrU
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Promised to send out a calendar invite for the next time we're organising something. Here's one for September 16 - @assembledhq and @prodsight will be there, too 🙌
🗓: app.livestorm.co/klausapp/ho…
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8 Sep 2021
"If you can show something has not only a steep dollar cost but also a steep cost to the brand and team morale, that’ll get people thinking about how to solve it." Jeff Laird, VP Customer Care @stockpile on.prodsight.ai/2T3guNk
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31 Aug 2021
As @Veeqo expanded its support operations, their manual tags quickly ballooned to 350.
Meanwhile, the product team had cut out feedback from support altogether.
Learn how Veeqo automated their customer feedback analysis from Intercom.
on.prodsight.ai/2WV683O
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25 Aug 2021
In the past 9 months, Prodsight AI has automatically tagged over 9,000 @Intercom conversations, saving @MeetDaye 147 agent hours.
Learn how Lucia automated her customer feedback tagging and is using it to make an impact.
on.prodsight.ai/36ZuhYN
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17 Aug 2021
Learn how Jeff Laird from @Stockpile leverages @Prodsight to enhance his storytelling: on.prodsight.ai/36wEMm8
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11 Aug 2021
Customer feedback is vital to product development.
Learn how @MeetDaye's CX Manager Lucia automated their customer insights process: on.prodsight.ai/3i1Bpu5
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Prodsight retweeted
29 Jul 2021
Learn how @Stockpile saves 596 agent hours per year by removing the need to tag conversations with Prodsight AI.
Read Stockpile's success story: on.prodsight.ai/3wy4cdK
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Prodsight retweeted
26 Jul 2021
Daye have always placed a strong emphasis on their customers, thinking of them as co-creators of the product. This led @MeetDaye to look for a tool that could help them organize the massive amounts of customer feedback from @Intercom: on.prodsight.ai/3zqEcTk
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4 Aug 2021
“We hear from larger or highly engaged customers again and again, but we don’t see a lot of what the silent majority is doing.”
Learn how @Veeqo leverage Prodsight AI to hear the voice of their customers.
on.prodsight.ai/3xsi0qu
#cx #voc
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3 Aug 2021
How NOT to be heard:
🔸 Cast blame
🔸 Look for fights
🔸 Tell someone to work on your problems without considering theirs…are we seeing a pattern?
Taking the right approach is essential to be heard. Hear from 10 support leaders on how they do it. on.prodsight.ai/34cvZ7J
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21 Jul 2021
Support leaders, tired of not being heard? Check out our ebook for 5 ways to rally the entire company behind your cause. on.prodsight.ai/3vhAMRc
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21 Jul 2021
Learn how @Stockpile makes sure everyone in the company hears and listens to customer feedback: on.prodsight.ai/3e7TO5O #cx #voc
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