Notes On Migrating From
@wistia To
@Vimeo
I have been using Wistia for ~5 years. Great product, and I have been tremendously happy with it.
I had ~450 videos hosted on Wistia, which had been costing me about $200/mo. A few months ago they decided to modify their pricing structure, which would more than double my cost. This prompted me to check the equivalent price for Vimeo...
Which is $780 for an entire year.
Wow. $780/year, vs. $5,500/year.
So I switched.
Some thoughts and comments:
- I am comparing Wistia's "Advanced" plan with Vimeo's "Advanced" plan. Not because they have the same name, but because they are most closely equivalent when you compare their features, limits, etc. for the number of videos I have.
- This equivalent Vimeo plan includes 500 videos; I am not sure what happens when you go over that. (I had bought Vimeo in the past, so I was grandfathered into a plan with only a storage limit, not a video-count limit. But that is not generally available now.) Wistia's Advanced plan charges a per-video-per-month fee, for videos in excess of 250, on top of its base fee.
- I had to manually migrate by downloading all the videos from Wistia, and uploading them to Vimeo. I wish there was a push-button way to do this, but I understand implementing it is hard to the point of perhaps being impossible. Vimeo: if you want to really bump your revenue, find a way to make this happen.
- Migrating was a lot of work. I am deeply technical, so I was able to create automation to accelerate it, and it still took every waking moment of my weekend to finish. For some companies, it will be better to just keep paying the higher price, even over a timeframe of a decade. You might be able to negotiate a deal with them.
- I was at first uploading the videos into Vimeo through the web browser, which turned out to be a tedious, error-prone bottleneck. About 2/3 of the way through, I figured out I could upload to Dropbox, and then import from Dropbox into Vimeo. This made the upload-and-import process a HUNDRED times faster (not exaggerating... the speedup was shocking) and much easier to manage. This is what I recommend for anyone else migrating a large quantity of videos into Vimeo.
- Have you ever used a website where you see pieces loading gradually over several seconds? That is
vimeo.com. Sometimes the vimeo search results will show "no match" for a video I know is uploaded, and while I'm scratching my head, some slow network request will complete and the webpage suddenly shows the match. Buttons and other UI elements jump around a lot; every time you load a Vimeo web page, you almost have to sit back and wait until you see things stop moving/loading, otherwise you have a high risk of clicking the wrong button as it leaps under your mouse cursor. I wonder if the vimeo team all have exceptionally high-speed, low-latency internet; that might explain why they have not noticed. I think
wistia.com has a different front-end architecture which is not susceptible to this.
- Overall, Wistia's backend web interface seems more usable and robust. Largely because of Vimeo's systemic UI issue I just mentioned.
- Vimeo happily lets you create two completely different folders with the exact same name, with no warning nor any indication the folder already exists. This is a stupid land mine of a UX bug which guarantees confusion and misery. It is the only WTF issue that makes me want to scream at them.
- I guess while I am nitpicking: Vimeo, when I navigate to a folder and click that "Upload" button in the upper left, how about uploading to that folder, instead of defaulting to the top-level Library like it currently does?
- Wistia's analytics features are VERY good. I have not dived as deep with Vimeo's analytics yet, but I can tell you they at least nail the basics of this well.
- Overall, Wistia seems a bit more polished, robust and better. But not "7 times the price" better. Not even twice-the-price better, in fact it seems hard to justify paying much more at all. But perhaps I have missed some valuable feature(s) Wistia has but Vimeo does not.
- While I do not use all the advanced features of Wistia and Vimeo, I probably use more of them than average; call me a power user. Just comparing the feature matrix for each product, there is a lot of overlap, and it is not clear to me how Wistia can justify such a massively higher price. Many people will want to move from Wistia to Vimeo for pricing reasons. But it is not clear to me what person/organization would want to move from Vimeo to Wistia, for any reason that would justify the higher price. Again, maybe I have missed something.
- Vimeo's support seems responsive and fast. I emailed them a non-trivial question on a Sunday afternoon, and got a reply within 15 minutes that was intelligent, correct, and thorough (thanks Arivu!).
- I have not needed to use Wistia's support much over the years. IIRC, they always responded fast enough, within one business day.
- Over the years with Wistia, I contacted their sales team several times to ask about upgrading to their enterprise plan. They never once got back to me. Probably lost them revenue.
- Overall, quite happy with Vimeo so far and not regretting my decision to switch. I have been using 100% Vimeo for over 2 months now, and have notice no issues nor complaints from my customers.
In short: migration successful, but I wish it was not necessary. Thank you Wistia for your great service all these years, and looking forward to hosting with Vimeo for the foreseeable future.
Do you know any killer feature of Wistia I missed, that would justify the far higher price? Or any other comment/question/point? Reply in this thread.