🦸 Great hospitality isn't about replacing humans with technology. It's about giving hospitality heroes more time to create unforgettable guest moments. In this Hotel Moment recast, Wilhelm Luxem (Swiss Deluxe Hotels, former GM of Baur Au Lac) shares why: ⚡ Technology should stay in the background ⚡ If training takes >2 weeks, you've chosen the wrong system ⚡ Personalization is the new luxury ⚡ Hospitality's best days are still ahead 🎧 Listen now: Apple Podcasts: tinyurl.com/mr2j9e89 Spotify: tinyurl.com/4tvurjsf YouTube: youtu.be/V5eWwx5W3tk

AI search is changing how travelers discover hotels. Soon, guests may see just 3-5 AI-generated recommendations instead of pages of search results. The brands that win direct bookings will be the source of truth for their data, content, and guest experience. Data gets you recommended. Storytelling gets you booked. 🎧Find out how to win this week on Hotel Moment: Apple Podcasts: tinyurl.com/wckz2y34 Spotify: tinyurl.com/5eu9xaz3 YouTube: youtu.be/OzQFjz_Up6M

True luxury isn't about strict rules, but the "soft elements that create real connection. ✨ Flawless property standards are non-negotiable. The real magic happens through authentic hospitality. A beautiful meal tastes even better when it comes with a warm welcome, a smile, and a unique story. When your team is empowered with a clear vision, they transform standard service into memorable moments that make guests come back again and again. It’s the human connection that elevates the guest experience and naturally drives loyalty. 🎧 Listen to the full episode here: Apple Podcasts: tinyurl.com/2r4nc4nz Spotify: tinyurl.com/5eys32f9 YouTube: youtu.be/uMb1PzwFPik

Hotels are moving fast on AI. Guests are still booking on feel. AI may change how travelers search, plan, and book, but it can’t replace the feeling of a great hotel stay. The brands pulling ahead are using AI to sharpen discovery, personalization, and ops — so their teams can spend more time on the parts guests actually remember. Listen to the latest episode: Apple Podcasts: tinyurl.com/5n9334ua Spotify: tinyurl.com/anjmzhju YouTube: youtu.be/u6ouNJb1Yq4

If your guest data is a mess, AI is just a faster way to get things wrong. At NAVIGATE 2026, the message to hotel teams was clear: stop treating AI as a strategy and start treating your data as the foundation. In this week’s Hotel Moment episode, Karen Stephens and Bailey Yeats break down: 🦸 Why 75% of hoteliers have already used AI to book travel ⚡ How clean guest data unlocks better AI outcomes ☕ Why personalization now means knowing the vanilla latte, not just the name ⏱️ How to save your reservations team 30 hours/month Stop waiting for the future of AI. If your guest data is ready, the future is already here. 🎧 Listen now: revinate.com/hotel-moment-po…

Loyalty isn't built after the stay; it starts before the booking. Every search, click, and call is a chance to personalize, connect, and stand out. The brands winning in 2026? They treat every touchpoint like it matters. First impression = future revenue. Find out how to do it this week on Hotel Moment: revinate.com/hotel-moment-po…

FIFA 2026 is a revenue strategy test. ⚡ Hotels that win will: 🦸 Balance rate flexibility vs. profitability 🦸 Drive more direct bookings (not OTA reliance) 🦸 Turn voice into a data goldmine 🦸 Use guest data to fuel future growth Don’t treat it as one-off → build systems that last. 🏆 🎧 Listen now: revinate.com/hotel-moment-po…

Stop letting OTAs own your guest relationships. The commission is only part of the loss. The real cost is the missing data. Close the value gap and win back your direct revenue. 🎧 Listen to the latest episode of Hotel Moment to find out how: revinate.com/hotel-moment-po…

Hot take from the latest Hotel Moment episode: Most hotels are over-optimizing for the 5% ready to book, and completely ignoring the 95% who aren’t. That’s the real growth opportunity. If you only market to in-market guests, you’re just competing for scraps (and paying OTAs for it). The smartest brands? They build awareness before intent. Play the long game. It pays. 🦸‍♂️ 🎧 Listen now: revinate.com/hotel-moment-po…

Your inbox = your most powerful revenue channel. It’s not about sending more emails, but sending smarter ones. Segmentation, timing, and automation are what turn guest data into direct bookings in 2026. Stop blasting. Start converting. 🎧 Find out how to do it on this episode of Hotel Moment: revinate.com/hotel-moment-po…

What if your loyalty program rewarded belonging, not just spend? Diego Calvo, Founder and CEO of Concept Hotels, is flipping the model: → Points based on nights, not revenue → A tier for locals → Loyalty built on lifestyle, not transactions The strongest loyalty isn't bought. It’s felt. Listen and find out why on the Hotel Moment podcast: revinate.com/hotel-moment-po…

AI isn’t your hotel’s superpower. 🦸‍♂️ Your data is. Without clean, connected guest data, even the smartest AI will make mistakes — not increase revenue. The real edge in 2026? 👉 Strong foundations 👉 Structured data 👉 Content that answers real guest questions Do that, and AI actually works for you. 🎧 Listen now: revinate.com/hotel-moment-po…

82% of brands think they deliver great engagement. Only 45% of consumers agree. That gap? A data activation problem. That's why hotels with the cleanest, most accessible guest profiles win bookings and on-property interactions. 🎧Listen now: revinate.com/hotel-moment-po…

The 2026 Revinate Hospitality Benchmark Report is out—and the latest Hotel Moment podcast shines a light on revenue channels you are underleveraging. Take the voice channel. Outbound reservation efforts generate $1,164 per room annually, and well-trained teams convert half of inbound calls. Voice isn’t dead. It’s just underworked. High-intent touchpoints still drive serious revenue. 🎧Listen in to find your hotel’s key performance benchmarks: revinate.com/hotel-moment-po…

AI in hospitality comes down to one thing: Garbage in. Garbage out. Clean data means smarter decisions. Messy data means bad ones. AI doesn’t fix a weak strategy. It amplifies it. In our latest Hotel Moment episode, we unpack: • The future of direct bookings • Why personas matter more than ever • How dirty data attracts the wrong guests 🎧Listen now: revinate.com/hotel-moment-po…

Voice isn’t a cost center. It’s revenue inventory. On the latest episode of the Hotel Moment, we unpack why high-intent booking calls get buried in service noise — and how that’s costing hotels conversions. Bottom line? Protect sales capacity. Power agents with guest data. Let AI handle the rest. Are you managing voice like rooms inventory? Find out: revinate.com/hotel-moment-po…

Hotel cybercrime isn’t slowing down — it's evolving. We’re returning to our conversation with Matthijs Welle, CEO of Mews, on how technology is transforming hotel data security. You’ll learn: 📞 How AI-powered vishing targets your front desk 🔐 Why valid credentials are the new #1 attack vector 🎯How fake login pages & AdWords exploits work 🧠 Why a culture of security beats tech alone If you’re responsible forguest data, this one’s required listening. revinate.com/hotel-moment-po…

What if the biggest opportunity in hospitality leadership isn’t a title, but perspective? In this episode, Rachel Humphrey, Founder & Chair of Women in Hospitality Leadership Alliance, challenges the myth that “there are no women in those roles,” reinforces that advancement doesn’t mean lowering standards, and calls for more intentional, forward-thinking leadership at the top. Listen in for a timely conversation for those shaping what’s next in our industry. revinate.com/hotel-moment-po…

Regenerative tourism gets a lot of buzz. But this episode of Hotel Moment makes it real. The takeaway? Moving beyond sustainability isn’t just better for destinations — it’s a smart growth play. Hotels that create real value for their communities build stronger brands, deeper guest loyalty, and more resilient demand. Worth a listen for hospitality leaders thinking about what’s next. 🎧 revinate.com/hotel-moment-po…

Australia isn’t a copy-and-paste hospitality market. High costs and lean teams mean personalization, data, and tech only matter if they drive results in real time. 🎧 Catch the new Hotel Moment episode with Revinators, Dylan Cole & Nick Ellis on what’s actually changing for Australian hospitality in 2026. 👉 Listen now. revinate.com/hotel-moment-po…