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🆕 in Agentforce Contact Center: Workforce Engagement Management
1. Visibility over your reps and AI agents
2. Fill coverage gaps
3. Coach smarter
4. Keep service quality high as AI scales
GA Summer '26.
Your CRM data is only as good as the data your reps remember to enter.
🆕 Momentum fixes that — automatically capturing every customer call, email, and meeting natively in Salesforce.
With complete context, agents act, reps sell, and managers coach smarter.
New in Summer '26.
We signed a definitive agreement to acquire @m3terHQ, a leading metering and rating platform for consumption-based billing at enterprise scale.
Together, we’ll help customers launch and bill flexible usage-and outcome-based pricing models built for the AI era.
Learn more: sforce.co/4vBoEt0
Launch personalized offers at scale in minutes, not weeks with 🆕 Real-Time Offer Management.
• Manage promotions offers in one place
• Personalize based on real-time customer behavior
• Launch across channels
• Measure performance optimize conversions
GA Summer ’26.