i loved
@ycombinator's recent video on
@paulg's famous "do things that don’t scale" essay.
i was looking for a repo of examples and couldn’t find one, so I put one together!
here’s almost 100 instances of startups doing things that didn’t scale.
➡️ comment below and I’ll dm you the full sheet.
➡️ reach out to
@useinari and i’ll personally figure out how to improve your product.
1. provide a personalized and “insanely” delightful experience 💕
provide "insanely" high-touch, personalized service by manually onboarding users and giving extremely quick support and product velocity (ex: stripe, algolia, warp, liquifi)
have an exact person in mind you’re building for and make your product experience perfect for them (ex: substack)
create a low-volume of exactly personalized demos (ex: commandbar, behance)
send handwritten thank-you notes to early users (ex: wufoo, reddit)
2. go directly to wherever your customers are ✈️
share and refine your product by physically going to places your customers exist and onboard activate them there (ex: airbnb, tinder, pinterest, hipcamp, uber, blue Moon, rent the runway)
earnestly engage and embed yourself within communities and events where your users exist (ex: pinterest, behance, etsy, github, netflix)
3. validate the problem manually and punt scale for later 🛠️
manually fulfill orders yourself or hack an existing product before building something scalable (ex: doordash, instacart, lugg, vanta, airbnb, groupon, zappos, starbucks, producthunt)
manually assemble your initial product instead of being blocked on external partners (ex: cruise, pebble, meraki)
choose a scrappy tech stack that works for the stage you’re at instead of building everything scalable (ex: gmail, facebook, levels)
manually label or curate data to deeply understand a workflow and product requirements (ex: pandora, andrej karpathy)
4. start a deliberately contained fire 🔥
deliberately constrain the initial user base geographically or demographically (ex: facebook, tinder, farcaster, buildspace)
focus intensely on a tiny niche and iterate on product until there’s fit (ex: tbh, bitcoin)
5. be relentlessly resourceful and creative 💡
surprise users by doing unscalable and unexpected campaigns (ex: airbnb, antimetal, brex)
find workarounds and temporary hacks for tech limitations (ex: facebook, twitch)
6. consult while building the product 🤝
provide consulting services in the domain you’re building to deeply understand customer needs then build product (ex: looker, vanta)
use your product on your customer’s behalf to speed up product development and onboarding (ex: viaweb)
7. ask for help and referrals 🙏🏼
beg friends, ex-colleagues, and your network for initial users and incentivize them to refer others (ex: linkedIn, quora, yelp, facebook, producthunt)
ask for intros and referrals from investors, other founders, and related communities (ex: lyft, substack)