Chief Service Strategist & Customer Service Performance Coach working with clients to create intentional and exceptional customer service experiences.
Joined March 2009
- Tweets 401
- Following 136
- Followers 96
- Likes 7
6 Photos and videos
20 Dec 2022
@MSCCruisesUSA I am planning a big cruise 11/23 for my son's senior year in HS and really want to book the two-bedroom grande suite on #MSCSeascape, but my son and husband are looking at Carnival because of the # of spelling errors on your website. I can share screenshots HELP
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30 Apr 2017
Why You Need Positive People in Your Life success.com/article/why-you-… via @successmagazine
20 Apr 2017
DOs and DON’Ts of Employee Development - The Ritz-Carlton Leadership Center ritzcarltonleadershipcenter.… via @RitzCarltonLC
15 Dec 2016
Enter to #win a Nest Learning Thermostat ARV $249.00 #XfinityMoms #client son-kissed.com/2016/12/14/co…
4 Nov 2016
By 2016, 89% of companies expect to compete mostly on the basis of CX, versus 36% four years ago. marketeer.kapost.com/custome… via @kapost
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3 Nov 2016
Wireless. I just spoke to 3 more individuals. No communication between departments. Too much time invested in this.
3 Nov 2016
@VZWSupport who do I need to contact to get you to stop harassing my 80 yr old mother for a phone that she never had?
13 Jun 2016
DOs and DON’Ts of Problem Resolution - The Ritz-Carlton Leadership Center ritzcarltonleadershipcenter.… via @RitzCarltonLC
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9 Jun 2016
Cape May employers emphasizing smiles this summer pressofatlanticcity.com/busi… via @ThePressofAC
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3 May 2016
Proactive Customer Service - The Ritz-Carlton Leadership Center ritzcarltonleadershipcenter.… via @RitzCarltonLC
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26 Apr 2016
"Desire and caring are at the heart of every great service experience, but it is the process (or the science of serv…lnkd.in/e8f5WNJ
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17 Apr 2016
"Profit is the applause you receive for serving your customers well." A brilliant statement from Ron Kaufman's book Uplifting Service.
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14 Apr 2016
Very excited and honored to deliver the keynote on Service Leadership. We will be 'Serving Dreams in 2016'! #cmccham…lnkd.in/eMNQ292
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11 Apr 2016
Today's happiness is stumbling upon the 1998 World Class Courtesy: A Best Practices Report and reading President Bil…lnkd.in/e4PnY6c
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8 Apr 2016
We have all heard the term ROI - Return on Investment, as a way to calculate profitability. Has any one ever measu…lnkd.in/eisJA7X
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Mary Foltz retweeted
23 Nov 2015
Don’t let bad customer service be your downfall!
cards.twitter.com/cards/13rq…
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19 Mar 2016
In order to serve others, you need to start by caring for yourself. x.com/helpscout/status/71085…
18 Mar 2016
Customer-facing roles require resilience, even if you’re completely in love with your job: hlp.sc/1OKlFSq
